Karishma Rokade

I would endeavour to develop and grow in my chosen field through hard work, experience and the constant efforts for knowledge, creating harmony between my individual and organizational objective.

Sr. Executive - WNS

(2014-06 - 2016-07)

Customer service and sales

• Responsible for handling e-mails
• Answer calls and emails professionally to provide information about products and services
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Seek new clients through telephonic and email conversion
• Efficiency in typing speed, Computer knowledge, handling irate and key Indian and UK customers
• Promote various running schemes and greeting customers on their special occasions Birthdays or Anniversary

Customer Service (Team Lead) - Accenture

(2016-07 - 2020-02)

• Responsible for accuracy and privacy of client data
• Work professionally as per the client policies subjected to the process
• Keep a check of any suspicious act or fraudulent practices keeping the data safe
• Sales for online Marketplace

Sales Operations Manager - Whitehatjr

(2020-02 - 2022-02)

• Maintain client data, sales, IT, projects of the firm, Operations of domestic as well as International departments
• Acquire new customers by selling packages
• Student, parents counseling and services
• Handling teams
• Setting and handling sales departments

Sales Operations Manager - Pulse wave solutions pvt ltd.

(2022-03)

• Responsible for generating revenue to the company
• Setting up new processes
• Brought the whole new process of customer service on new tools
• Responsible for being a part of cultural activities and to ensure active participation of other employees

Bachelor of Commerce - Accounts & IT - SK. Somaiya College (2013)

H.S.C. - Accounts & English & Maths - Vikas College (2010)

S.S.C. - English - Vikas High School, Mumbai Board (2008)