Karthi M

I am a Process Analyst with experience in Retail banking at Visionet Systems where I streamlined document indexing, achieving greater accuracy using naming conventions and automated tools. I have expertise in handling mortgage data extraction and indexing, which led to a significant reduction in operational costs. Proficient in Excel, MS Office, and data entry.

I excel at creating guides for business documents and leveraging tools like VLR & DOCVU for efficient data capture. I have experience in main documents like 1003 Appraisal, 4C, Credit Report, Title Commitment, Title Policy, and Note.

Customer Service Executive at Hexaware Technologies (2025-06 – 2026-02)

• Delivered exceptional customer service by resolving inquiries and complaints, achieving a customer satisfaction rating of 95% within the first quarter.
• Implemented process improvements that reduced average response time by 20%, enhancing overall service efficiency.

Process Associate in US mortgage (Loan Origination) at Visionet Systems Pvt Ltd (2023-04 – 2024-05)

• Creation of a guide for the naming of business documents to achieve greater accuracy in Document Indexing using naming conventions like customer name, property information, credit check status, loan approval status and servicing status to classify customer data accordingly.
• Assigned to outsource mortgage indexing services and data extraction leveraging in-built tools VLR & DOCVU to automate indexing and mortgage data extraction services.
• Classified key index information like document number to streamline data capture.
• Experienced in handling main documents like 1003, Appraisal, 4C, Credit Report, Title Commitment, Title Policy, and Note.

B.Sc in Mathematics – Bharathiar University (2020)

10th Standard – SFV Government Higher Secondary School (2014-06 – 2015-04)

12th Standard – SFV Government higher secondary school (2015-06 – 2017-04)