Technical support
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Senior Executive (Oracle Apps Technical support)
L2 Technical support in Oracle EBS form R12 application.,Handled Team management around 50 members for L1 Technical support activity
Involved in Application Setup for Payroll, HR (Inv. Org Creation, Role Creation and Assignment and Miscellaneous transactions).,Handled Incident Management (BMC ticketing tool) and Migration activities.,Root cause Analysis and Fixing the issue raised by Customer (End user),Debugging and fixing the issues reported by the users in development instance and migration of the same to UAT/PROD.
BE-EIE 2014 BATCH 68.5 %
