Karthik Bala

Logistics professional with over 3 years of hands-on experience in transportation and logistics operations, including vendor and transporter coordination, dispatch planning, and material movement coordination across export-import trade lanes. Skilled in purchase order coordination, transport invoice processing, and statutory compliance, with working experience on the SSLIM/SLIM ERP logistics system, and strong cross-functional coordination with Sales, Finance, and Operations teams to ensure on-time material movement and delivery. Detail-oriented and proactive, with the ability to resolve transportation-related issues and work effectively under pressure.

Logistics Executive – Operations - Monter Shipping & Logistics (India) Pvt Ltd - Chennai

(2023-06)

• Coordinate transporter and vendor management for inbound and outbound shipments, ensuring timely vehicle/container placement and material movement across Singapore and Malaysia trade lanes.
• Plan and coordinate dispatch schedules and trucking arrangements with depots and transport vendors, resolving transportation-related issues to ensure on-time delivery.
• Process transport invoices accurately and within timelines, validating charges against contracts and checking price variances against supplier invoices.
• Coordinate with Sales, Finance, and Order Management teams to provide shipment status updates, handle escalations, and align material movement with customer and business requirements.
• Ensure compliance with statutory and customs requirements across export-import operations, coordinating with trade compliance and regulatory stakeholders.
• Monitor daily logistics operations, tracking gate-in/gate-out, milestone updates, and delivery status to achieve on-time dispatch and delivery.
• Manage vessel space bookings and coordinate detention, demurrage, and cost recovery tracking to control logistics costs.
• Conduct monthly inventory stock counts and reconciliation between physical and book inventory, ensuring accuracy across container utilization and equipment records.
• Coordinate purchase order status and material availability with sourcing and procurement stakeholders to support timely fulfillment of contracts and orders.
• Use advanced MS Excel for cost tracking, KPI reporting, and operational data analysis to support management review and decision-making.
• Update container movement, repair status, and inventory availability in the SSLIM / SLIM ERP logistics system, maintaining accurate operational records.

Customer Support Executive - Tech Mahindra - Chennai

(2021-09 - 2022-02)

• Delivered professional voice, email, and chat-based customer support with a strong focus on customer satisfaction.
• Managed escalations and maintained accurate CRM documentation for issue tracking.
• Coordinated with internal teams for effective and timely issue resolution.

Master of Computer Applications - MCA - Bharathidasan University (2018 - 2020)

Bachelor of Computer Applications - BCA - Pavendhar Bharathidasan College of Arts & Science (2015 - 2018)