Karthik Pai
Data Analyst with four years of experience in requirement analysis, data modelling and optimization of diverse applications and systems
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About
Data Analyst with four years of experience in requirement analysis, data modelling and optimization of diverse applications and systems. Collaborates effectively to deliver multiple, concurrent projects in fast-paced environments. Adept at driving business performance through strategic action plans. Analytical thinker leverages problem-solving skills to drive continuous improvement. Works cross-functionally to adapt systems to changing business needs and formulate winning solutions.
Experience
Senior Operation Analyst - Unifycx - Mangalore, India
(2026-01)
- We are responsible for resolving billing discrepancies and queries originating from client transactions processed through chat, email, and ticketing system
- Furthermore, our CRM systems are leveraged to retrieve confidential client records, specifically Social Security numbers and verified banking details.
- Once an issue is successfully resolved, the corresponding tickets and chat sessions are closed, and the final status is updated within the Salesforce platform to ensure data integrity.
Data Analyst - Cognizant Technology Solutions (CTS) - Mangalore, India
(2018-04 - 2025-11)
- Responsible for reviewing, analyzing and reduce the project's critical error and meeting the quality requirement of the project.
- Accomplished and maintained zero production error rate.
- Improved reliability of internal software, systems and order processing.
- Evaluated performance data and established benchmarks for future tracking.
- Developed SQL queries to obtain complex data from tables in remote databases.
- As a Merchant Underwriter, you will be responsible for evaluating merchant applications, performing risk assessments, and escalating complex cases as needed.
- Analyse and interpret commercial and consumer credit reports.
- Perform a thorough investigation of credit information from credit reporting agencies and other sources to determine a merchant's overall risk level.
- Communicate decisions and requests for additional information to Merchants.
- Adhere to established bank policies, company guidelines and all regulatory requirements.
- Provide excellent customer service within established service level agreements.
- Handling US client processes (insurance, mortgage, banking, operations, etc.)
- Client communication via email, calls, or tickets.
- Processing, reviewing, and validating data as per US regulations & SLAs.
- Resolving client queries and meeting daily productivity & quality targets.
- Working with internal teams for escalations and reporting.
Education
Master of Computer Application - SRINIVAS UNIVERSITY (2017) Mangalore
Bachelor of Computer Application - Canara College (2014) Mangalore
