Karuppuraja Rajendran

Highly analytical Production Support with 6 years of expertise in maintaining high-availability systems. Specialized in ITIL service delivery, infrastructure audits, and Disaster Recovery (DR) management. Adept at bridging the gap between technical teams and business stakeholders to drive continuous service improvement. Recognized for a disciplined approach to incident resolution and a commitment to maintaining rigorous compliance and security standards.

L2 Support Engineer (Connect Online Trade) at Indusind Bank (2023-05 – Present)

• Deliver 24/7 technical support for Production, UAT, and Disaster Recovery (DR) environments, ensuring high availability and system reliability.
• Oversee MIS transaction monitoring and lead to troubleshooting efforts for declined transactions to maintain seamless financial operations.
• Monitor database connectivity and perform proactive UNIX server health checks to optimize system performance.
• Develop and maintain comprehensive project documentation, including high-level presentations for Steering Committees.
• Execute EAR deployments within IBM WebSphere and manage the application of critical security patches.
• Facilitate cross-functional collaboration between Development, Infrastructure, and Audit teams to ensure full regulatory compliance.
• Manage lifecycle of incidents and changes using BMC Remedy to ensure timely resolution and documentation.
• Drive continuous service improvement through robust Disaster Recovery planning, testing, and VAPT (Vulnerability Assessment and Penetration Testing) remediation.

L1 Support Engineer (Tranzware) at Devlogic Solution (2020-02 – 2023-02)

• Provided comprehensive production support for prepaid, debit, and credit card transactions across the European and Asian markets, ensuring seamless cross-border payment processing.
• Monitored real-time transaction flows to proactively identify and resolve bottlenecks within the payment processing pipeline, minimizing downtime.
• Managed the end-to-end JIRA ticketing lifecycle, ensuring accurate categorization, timely escalation of critical issues.
• Consistently maintained strict SLA compliance and led Root Cause Analysis (RCA) for recurring incidents to drive permanent process improvements.

Master of Business Administration in Finance – Madurai Kamaraj University (2021-05)

B.Com in Computer Applications – Madurai Kamaraj University (2019-05)