Kavya Vupparaboina

Results-driven Digital Interaction Advisor with extensive experience at [24]7.ai. Seeking to contribute expertise in handling international chat processes, ensuring exceptional customer experiences and exceeding performance targets. Proven ability to thrive in fast paced environments, adapt to rotational shifts, and consistently deliver high quality service in line with company objectives.

DIGITAL INTERACTION ADVISOR at [24]7 CUSTOMER PVT.LTD (2024-10 – 2026-03)

• Customer Support: Provide technical support and troubleshooting assistance to AT&T broadband customers via live chat.
• Issue Resolution: Resolve customer complaints and issues related to broadband services, including internet connectivity, speed, and equipment.
• Troubleshooting: Troubleshoot and diagnose issues related to broadband services, including connectivity, speed, and equipment.
• Order Management: Assist customers with orders, including new installations, upgrades, and cancellations.
• Billing and Payment: Answer customer questions related to billing and payment, including charges, payments, and refunds. Led development of an advanced automation system, achieving a 15% increase in operational efficiency.

– Andhra Mahila Sabha arts and Science College of Women’s (2023)

– Telangana state model junior college valigonda (2020)