Rajendra kumar Talari

Detail-oriented professional with 3.4 years of experience in back-office operations, reporting, ticket handling, client coordination, trend analysis, process compliance, and stakeholder communication. Experienced in supporting monthly reporting through variance analysis and trends, analyzing data for patterns and risks, preparing accurate performance insights, and working with business stakeholders to understand requirements and use cases. Exposure to Tableau, Microsoft Office tools, business intelligence reporting, dashboard development, confidential data handling, and Generative AI evaluation.

Strong verbal and written communication, presentation, interpersonal skills, initiative, adaptability, and cross-team collaboration.

Digital Interaction Specialist – Level 2 (Grade 1) at [24]7.ai Software & Customer Services (2023-10 – Present)

• Manage high-volume operational tickets while maintaining accuracy, efficiency, process compliance, and timely resolution.
• Manage updates using Tableau and Microsoft Office tools to support operational reporting and stakeholder requirements.
• Assist with monthly reporting through variance analysis and trend analysis, providing accurate insights on performance.
• Analyze operational data for patterns, trends, and potential risks, and identify mitigation options and recommendations to share with stakeholders.
• Collaborate with stakeholders to understand business needs through requirements-gathering discussions and translate use cases into reporting needs.
• Support the design of user-friendly, customized reports and dashboards by understanding business use cases and reporting requirements.
• Prepare daily activity reports using MS Excel and communicate operational updates, trends, and key observations.
• Participate in weekly client calls and communicate reporting updates, issue trends, and relevant insights.
• Coordinate with internal teams to resolve operational queries, manage escalations, and support cross-team collaboration.
• Handle confidential and business-sensitive information in accordance with established processes and access requirements.
• Demonstrate ownership, initiative, adaptability, and the ability to work effectively across teams and handle changing priorities.
• Support and mentor new agents on backend processes, reporting activities, ticketing procedures, and internal tools.

Back Office / Operations Executive at Sunstone Eduversity (2022-02 – 2022-08)

• Supported backend operations, documentation, data updates, reporting, and internal coordination.
• Prepared and maintained operational information and reports with attention to accuracy and confidentiality.
• Coordinated with internal teams to resolve operational queries and support business requirements.
• Followed established processes and maintained accurate documentation.

Bachelor of Engineering Technology in B.Tech – Presidency University, Bangalore (2022)