Vinitha Ruth

Accomplished Digital Interaction Executive with over 4 years of experience in customer service, including extensive exposure to the USA call process, Salesforce ticketing system, and email-based customer support. Recognized for resolving complex issues and driving customer satisfaction, with a proven ability to manage multiple priorities efficiently while maintaining a positive demeanor. Highly organized, reliable, and proactive, committed to exceeding team objectives through initiative, collaboration, and exceptional communication skills.

Digital Interactive Executive - [24]7.ai Customer Pvt Ltd

• Delivered exceptional customer support across multiple channels, including email, chat, and digital platforms, handling high volumes of customer inquiries while maintaining service quality and customer satisfaction.
• Managed customer interactions using Salesforce CRM and ticketing systems, ensuring timely issue resolution, accurate case documentation, and adherence to service-level agreements.
• Resolved complex customer concerns and complaints through effective problem-solving, active listening, and professional communication, resulting in positive customer outcomes and increased retention.
• Identified customer needs and provided tailored recommendations, demonstrating strong consultative communication skills and contributing to customer satisfaction and business growth.
• Collaborated with cross-functional teams to develop and implement customer-centric initiatives that enhanced customer experience, increased engagement, and improved operational efficiency.

MBA - Advance General Management Program - IMT, Ghaziabad Via Upgrad

Bachelor of Commerce - Computers - David Memorial Degree & PG College, Tarnaka, Hyderabad

Intermediate - CEC - Gurusawmi Christian Junior College, Tarnaka, Hyderabad

SSC - St. Anthony's High School, Hyderabad