Keith Henriques

Hi, I’m a passionate luxury hospitality professional with over 8 years of experience delivering exceptional guest experiences across five-star hotels and premium cruise lines. From Mumbai’s iconic Oberoi Hotels & Resorts to the world-class decks of

Oceania Cruises, I’ve dedicated my career to creating memorable moments,

exceeding guest expectations, and setting the benchmark for VIP service.

My approach is simple: put people first, anticipate needs before they’re voiced, and always deliver with warmth, discretion, and attention to detail. Whether I’m managing luxury suites, curating fine dining experiences, or resolving the unexpected with a calm, solution-focused mindset, I thrive on turning every guest interaction into a lasting relationship.

Over the years, I’ve had the privilege of being recognized for my service excellence—

earning multiple “Celebrity of the Cruise” awards at Oceania Cruises, and being nominated for the CEO Award at The Oberoi Hotels & Resorts. These achievements reflect my commitment to service recovery, cross-functional teamwork, and consistently upholding the highest standards of hospitality, even in the most dynamic,

high-pressure environments.

If you’re seeking someone who brings genuine care, strong product knowledge, and a refined luxury mindset to every detail, let’s connect. I’m always eager to collaborate, share stories, and explore new opportunities in the world of premium guest experience.

For further discussion, I can be reached at: henriqueskeith@yahoo.in

Butler

Oceania Cruises

Apr 2019 – Present

• Delivering personalized, luxury-level suite services for premium guests aboard

Oceania Cruises, ensuring seamless coordination across dining,

housekeeping, and concierge functions.

• Maintaining detailed guest preference profiles to create consistent, brand-

aligned experiences throughout each voyage.

• Elevating in-suite fine dining with multi-course meal execution and expert wine pairing recommendations.
• Handling guest feedback and complex situations with discretion and empathy,

turning challenges into positive outcomes.

• Upselling premium services and amenities by aligning recommendations with guest preferences, supporting on-board revenue growth.
• Mentoring junior butlers, reinforcing service standards and professional protocols.
• Coordinating closely with Housekeeping, Culinary, Concierge, and Guest

Services teams for flawless service delivery, especially during peak operations and special events.

Butler The Oberoi Hotels & Resorts, Mumbai

Oct 2016 – Apr 2019

• Delivered highly personalized service to VIP and long-stay guests, serving as a trusted point of contact and being frequently requested by name.
• Managed in-room dining operations and curated bespoke guest experiences,

including private dining, special celebrations, and executive arrangements.

• Ensured seamless service flow by liaising with Housekeeping, Front Office,

and Food & Beverage teams.

• Coordinated early check-ins, last-minute itinerary changes, and guest transitions with professionalism, maintaining luxury standards in a fast-paced environment.

Bachelor in Hospitality (T.Y. BSC)

University of Mumbai | 2016