Khalid Shaikh

Dynamic and results-driven Branch Manager with a knack for building strong teams, exceeding targets, and fostering exceptional customer experiences. Known for leading with a blend of strategy, creativity, and a sense of humor, I thrive in creating an energized workplace where both employees and customers feel valued. With a proven track record of driving operational success and cultivating meaningful relationships, I'm ready to bring a fresh perspective to any challenge

Branch Manager - Al Jazira Supermarket - Bahrain

(2025-01)

• Led store operations, ensuring excellent customer service and a safe environment
• Driven sales growth through merchandising, promotions, and customer engagement
• Managed and motivated a team of sales associates, cashiers, and support staff
• Optimized inventory levels, minimized waste, and ensured accurate stock handling
• Fostered a customer-centric culture and ensured exceptional customer service
• Maintained a visually appealing store layout and displays
• Ensured compliance with health and safety regulations
• Managed store finances, including budgeting and expense control
• Implemented loss prevention strategies to minimize shrinkage and theft

Branch Manager - Al-Muntaza Super market - Bahrain

(2021-01 - 2025-12)

• Strategized and executed initiatives to boost sales, enhance profitability, and effectively promote store products
• Monitored stock levels, replenished inventory, and ensured product availability to meet customer demand
• Expertly resolved customer complaints, fostering positive experiences and loyalty
• Supervised, trained, and evaluated team performance to maintain a motivated and efficient workforce
• Ensured timely completion of opening and closing routines while aligning team schedules for operational efficiency
• Prioritized tasks, made quick decisions, and seamlessly transitioned between responsibilities in dynamic environments
• Maintained strict adherence to food safety standards to ensure regulatory compliance and product quality

Customer Service Representative - Carrefour Hypermarket - Bahrain

(2014-01 - 2021-12)

• Welcomed customers, answered inquiries, and provided detailed information about products, promotions, and store layouts
• Accurately processed payments, issued receipts, and managed various payment methods with precision
• Ensured pricing and quantity accuracy by scanning items efficiently and resolving discrepancies promptly
• Managed customer returns, exchanges, and complaints with professionalism, ensuring satisfaction and resolution
• Operated and troubleshot the point-of-sale (POS) system to maintain seamless transactions
• Maintained accurate daily transaction reports and ensured compliance with financial procedures
• Proactively followed up with customers to confirm satisfaction, escalating issues when necessary
• Following up with customers to check their satisfaction, and escalating concerns to the relevant teams
• Upsold and cross-sold products while actively promoting store promotions and loyalty programs
• Ensured a clean, organized store environment and restocked shelves to optimize the shopping experience

Bachelor's Degree - Mumbai University (2009-08 - 2012-06)

Diploma - Interior Decoration - Academy of Art & Design (2013-01 - 2013-12)