Ankur Goswami

Dynamic and results-driven Event Manager with over 1 year of experience planning and executing high impact events across 28 branches for a leading experiential entertainment company. Skilled in event strategy, customer experience enhancement, and revenue growth. Adept at cross-functional coordination, stakeholder communication, and operational excellence. Proven ability to lead teams and deliver innovative solutions that drive client satisfaction and business success.

Customer Relationship Manager at Skyjumper Amusement park (2025-01 – 2026-07)

• Managed full-spectrum branch operations, including sales, inventory control, customer relationship management (CRM), and team supervision.
• Acted as the primary point of contact for all client communications, ensuring prompt handling of enquiries and lead follow-ups.
• Supervised event execution, maintained service quality, and managed on-site staff to ensure seamless customer experiences.
• Drove customer satisfaction by collecting feedback, resolving issues in real-time, and customizing service offerings.
• Oversaw café operations and ensured timely stock replenishment and cost control.
• Achieved higher customer retention by upselling services and ensuring smooth event execution, directly contributing to increased sales conversions.

Event Manager at Mystery Rooms, Delhi (2023-08 – 2024-12)

• Managed event operations across 28 branches, delivering 100+ successful events annually.
• Increased Masquerade Café revenue by Rs.24 lakhs within one year through strategic marketing and customer-focused initiatives.
• Implemented seasonal promotional campaigns, achieving Rs.12 lakhs in additional revenue in January 2024.
• Analyzed customer feedback to enhance event quality and client satisfaction.
• Resolved client escalations efficiently, ensuring high retention and positive experiences.
• Directed cross-functional teams to execute remote events, consistently exceeding client expectations.

Front Office Manager & Customer Relationship Officer at Mystery Rooms, Delhi (2022-01 – 2023-08)

• Provided personalized assistance, ensuring seamless customer experiences.
• Recognized as Employee of the Month for outstanding customer service and operational excellence.
• Promoted to Event Manager due to exceptional organizational and leadership skills.
• Streamlined coordination between teams and vendors to improve operational efficiency.

Post Graduate Diploma in Mass Communication – Indian Institute of Mass Communication, Delhi (2022 – 2023)

Bachelor's in Journalism and Mass Communication – Delhi University, Delhi (2018 – 2021)