Khushbu Kotiya

Dynamic Operation Officer with proven expertise in import/export documentation at Speedy Multimode Ltd. Skilled in process optimization and stakeholder coordination, I enhance workflow efficiency and resolve complex client queries. Adept in advance Excel and committed to continuous improvement. I deliver Exceptional service and foster strong relationship in fast-paced environment.

Operations Officer (Documentation) at Speedy Multimode Ltd (2020-11 – Present)

• Handle complete Import & Export documentation, including IAL and IGM processing, using CFS MAG to ensure accurate and timely submissions.
• Coordinate daily with CFS teams, shipping lines, terminals, CHAs, drivers, transporters, and front-end customers to ensure smooth and efficient cargo movement.
• Resolve client queries related to shipment status, documentation discrepancies, delays, and operational requirements.
• Maintain accurate data records, track long-standing cargo and container status, and update internal systems on a regular basis.
• Support internal operations teams with planning, scheduling, and coordination to enhance workflow efficiency.
• Ensure compliance with company SOPs and improve process efficiency by reducing documentation errors and operational delays.
• Resolved documentation and shipment discrepancies, improving customer satisfaction. Maintained and updated shipment tracking database for deliveries and returns.
• Managed billing operations in D365 (invoice generation, verification, and reconciliation).
• Conducted monthly physical inventory checks.
• Prepared monthly volume and operational reports.
• Maintained daily, weekly, and monthly reports (MIS, liner, costing, CWC, and shipping line).
• Ensured accurate reporting and coordinated with internal teams, vendors, and customers.

Documentation Executive at Mundhra Container Freight Station (2018-06 – 2020-11)

• Managed end-to-end import/export documentation, consignment logistics, and precise record-keeping using MS Excel.
• Spearheaded reorganization of file systems and executed document archiving protocols in compliance with MAG systems.
• Cultivated strong client relationships and positive experiences by consistently delivering exceptional customer service.
• Resolved customer inquiries and service complaints swiftly and courteously, enhancing service delivery standards.
• Provided key administrative support to office personnel, assisting with data entry, paperwork, and ensuring smooth daily operations.

BCA – BAO University

H.S.C – C.K.M. Kanya Vidyalay Gandhinagar Board (2015)

S.S.C – C.K.M. Kanya Vidyalay Gandhinagar Board (2013)