Kixcumani (Kim)

Fraud Operations Professional with 3+ years of experience in Fraud Investigation, Transaction Monitoring, Chargeback Management, Team Leadership, MIS Reporting, Risk Assessment, and Customer Dispute Resolution. Experienced in fraud detection, operational reporting, stakeholder management, team handling, and process improvement.

Team Leader – Fraud Operations - Radiate E-Services

(2026-03)

Led fraud analysts, monitored KPIs, ensured SLA adherence, handled escalations, coached team members, and improved operational efficiency.

MIS Executive - Radiate E-Services

(2025-12 - 2026-02)

Prepared MIS reports, managed dashboards, tracked KPIs, analyzed operational trends, and supported management reporting.

Fraud Analyst & Chargeback Specialist - Radiate E-Services

(2025-08 - 2025-11)

Investigated suspicious transactions, handled chargebacks, coordinated with banks and merchants, and conducted fraud risk assessments.

Fraud Analyst & Chargeback Specialist - Digitide

(2024-09 - 2025-08)

Performed transaction monitoring, fraud investigations, dispute management, and account activity reviews.

Fraud Escalation Analyst / Transaction Analyst - Cogent E-Services

(2023-08 - 2024-08)

Investigated fraud complaints, analyzed transaction patterns, prepared investigation reports, and escalated confirmed fraud cases.

Customer Service Executive - Tech Mahindra

(2022-08 - 2023-02)

Provided customer support, resolved service issues, and maintained customer satisfaction.

Bachelor of Arts - English Honours - Dr. Bhim Rao Ambedkar University, Agra (2021 - 2024)

Intermediate - Seksariya Inter College (2019 - 2019)

High School - Seksariya Inter College (2017 - 2017)