Kranthi Mayi
Insurance and Operations professional
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About
Insurance and Operations professional with 10+ years of experience in life insurance underwriting, claims management, customer service, policy servicing, and team training. Proven track record of improving customer satisfaction, supporting business growth, driving operational efficiency, and mentoring high-performing teams. Recognized with multiple performance and innovation awards.
Experience
Manager – Underwriting & Operations at ICICI Prudential Life Insurance (2014-01 – 2025-03)
- Managed underwriting, claims processing, and customer servicing operations.
- Supported sales teams through quotation preparation for new and renewal business.
- Conducted training programs on underwriting guidelines and operational processes.
- Delivered policy presentations and business discussions to stakeholders.
- Improved customer retention through proactive complaint resolution and service excellence.
- Mentored new associates and contributed to team productivity and performance improvements.
- Employee of the Month – 3 times within 4 years.
- Recipient of TATVA Awards for Best Performer (2018 and 2024).
- Innovation Award – Pi Challenge Ideation; idea selected and successfully implemented.
Faculty – Computer Science at Nasr Boys School (2011-01 – 2012-12)
Developed strong teaching, mentoring, communication, and training capabilities that were later applied in insurance operations and team development.
Faculty – Computer Science at ICFAI-ISIT (2008-01 – 2010-12)
Developed strong teaching, mentoring, communication, and training capabilities that were later applied in insurance operations and team development.
Faculty – Computer Science at Hindu Degree & PG College for Women (2003-01 – 2008-12)
Developed strong teaching, mentoring, communication, and training capabilities that were later applied in insurance operations and team development.
Education
Executive Programme in Insurance & Risk Management in Life Insurance – IIRM Hyderabad (2012-01 – 2013-12)
MCA – Madurai Kamaraj University (2001-01 – 2003-12)
PGD-MISCA – Osmania University (1999-01 – 2001-12)
B.Sc. in Mathematics, Physics & Computer Science – Shadan Degree College for Women (1997-01 – 1999-12)
