Kripa

Senior Admissions Counsellor with 3+ years of experience across higher education, admissions counselling, customer service, and relationship management. Skilled in counselling prospective students and parents, managing end-to-end admissions, lead conversion, front office operations, CRM management, and administrative coordination. Proven ability to build strong student relationships, achieve high admission conversion rates, and deliver exceptional customer experiences across universities and educational institutions.

Senior Admissions Counsellor - Hitech Solutions - Jaipur

(2025-05)

• Serve as Single Point of Contact (SPOC) for admissions across 8 partner universities, including Pimpri Chinchwad University, MIT ADT University, Woxsen University, JK Lakshmipat University, and Manav Rachna University.
• Counsel prospective students and parents on courses, eligibility, scholarships, fee structures, and career opportunities.
• Achieved an 85% lead-to-admission conversion rate through structured counselling and consistent follow-up.
• Coordinate application processing, documentation, student onboarding, and university communication.
• Maintain CRM records and admission reports while ensuring an excellent student and parent experience.

Junior Admissions Counsellor - Saint Wilfred's PG College - Jaipur

(2024-06 - 2025-04)

• Counselled students on academic programs and admission procedures, guiding them through the full admission process.
• Managed front office operations including visitor assistance, appointment scheduling, and telephone enquiries.
• Maintained admission records, documentation, and reports; supported admissions campaigns and student engagement activities.
• Awarded Best Employee (Sales & Marketing) for outstanding admission conversion performance.

Cabin Crew - IndiGo Airlines

(2023-09 - 2023-12)

Delivered exceptional customer service ensuring passenger comfort and safety; resolved concerns professionally in a fast-paced environment.

HR Senior Trainee - Vidhun Learnify

(2024-02 - 2024-05)

Screened candidates, coordinated interviews, and assisted with recruitment, onboarding, and HR documentation.

E-Commerce Executive - Shopolics

(2023-06 - 2023-08)

Managed online orders and customer queries; coordinated order fulfilment and support.

Celebrity PR Associate - Tree Shul Entertainment Pvt. Ltd.

(2021-11 - 2022-05)

Coordinated client communications, media coverage, and social media/PR activities.

Celebrity Executive (PR) - CineRiser Digital Media

(2021-11 - 2022-05)

Supported media campaigns and coordinated digital communication and content promotion.

Bachelor of Multimedia & Mass Communication - Multimedia & Mass Communication - Mumbai University (2019 - 2022)