Krishna komal Dash
Customer Associate
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About
Goal-driven B.Tech Computer Science graduate with 13 months of corporate experience across customer operations and technical troubleshooting at Tech Mahindra (11 months) and Policy Bazar (2 months). Proficient in Java full-stack technologies (Core/ Advanced Java, OOP, MySQL) and web design (HTML5, CSS3, JavaScript), supplemented by functional expertise in data-driven Digital Marketing (SEO, SMM, campaign analytics). Well-versed in ticketing tools, incident workflows, and agile team execution, aiming to deliver robust software solutions and client technical excellence.
Experience
Customer Associate - Tech Mahindra
- Delivered technical diagnostics and tier-1 problem resolution for client queries, maintaining consistent First Contact Resolution (FCR).
- Logged, tracked, and prioritized incidents through ticketing tools and CRM platforms, collaborating with backend IT engineering teams.
- Ensured strict compliance with organizational SLAs, quality guidelines, and customer satisfaction (CSAT) metrics.
Customer Associate - Policy Bazar
- Assisted users with digital platform navigation, user authentication, and transaction troubleshooting across web interfaces.
- Analyzed user friction points during onboarding to report portal usability feedback to technical product teams.
Education
B.Tech - Computer Science & Engineering - Biju Patnaik University of Technology (BPUT), Odisha (2025)
Diploma - Computer Science & Engineering - State Council for Technical Education & Vocational Training (SCTE&VT), Odisha (2022)
Higher Secondary Certificate (H.S.C.) - Central Board of Secondary Education (CBSE), New Delhi (2019)
