Krishnaprasad

Results-driven Senior Process Associate with over 4 years of experience in Accounts Payable, Incentive Operations, Banking Processes, Customer Service, and Business Process Management. Experienced in vendor payment processing, account reconciliation, stakeholder communication, compliance, process documentation, and issue resolution within high-volume operational environments. Skilled at improving process efficiency, maintaining data accuracy, ensuring regulatory compliance, and delivering exceptional customer service.

Strong analytical, organizational, and problem-solving abilities with experience collaborating across cross-functional teams.

Personal Reasons at Career Break (2023-04 – Present)

Took a planned career break to manage personal commitments while staying updated with industry trends and professional development.

Senior Process Associate at Cognizant Technology Solutions (2020-12 – 2023-04)

Project: Microsoft Incentive Operations

• Processed accurate and timely vendor payments for Microsoft incentive programs while ensuring compliance with company policies.
• Performed Accounts Payable reconciliation by validating expenses against budgets and resolving payment discrepancies.
• Coordinated with vendors and internal stakeholders to obtain required documentation and address payment-related queries.
• Maintained accurate financial records and supporting documentation to ensure audit readiness and reporting accuracy.
• Collaborated with program managers to improve payment workflows and resolve operational issues efficiently.
• Utilized SAP and Microsoft Excel to manage payment processing, reconciliation, and financial reporting.

Content Moderator at Cognizant Technology Solutions (2020-09 – 2020-12)

Project: Twitter (X)

• Reviewed and moderated user-generated content to ensure compliance with platform policies and community guidelines.
• Identified, investigated, and actioned content that violated safety, abuse, spam, or misinformation policies.
• Maintained high accuracy and productivity while meeting quality, turnaround time, and SLA targets.
• Escalated complex or sensitive cases to internal policy and quality teams for further review and resolution.
• Documented moderation decisions and adhered to confidentiality, data security, and operational compliance standards.

Process Associate at Genpact India (2018-07 – 2020-08)

Project: Axis Bank Customer Operations

• Provided customer support through phone and email, resolving account-related inquiries with a high level of service quality.
• Assisted customers with account maintenance, transaction details, online banking, and banking product information.
• Investigated and resolved customer complaints by coordinating with internal teams to ensure timely issue resolution.
• Maintained accurate customer records while adhering to banking regulations and data security standards.
• Built strong customer relationships through effective communication and prompt problem resolution.
• Consistently met service quality, productivity, and operational performance targets.

Bachelor of Business Administration in BBA – Bharathiyar University (2013-06 – 2016-07)