Kritika Aswani

Motivated professional with experience in operations handling, customer communication, Excel reporting, and data management. Quick learner with strong attention to detail and Passionate about building a successful career in operations and banking Sector.

Operations and Customer support at The Miracle Hub Company (2025-06 – 2026-06)

• Managed day to day order processing and ensured accurate order tracking and Updates.
• Handled Customer Queries and Provided Support through calls, Whatsapp Communication.
• Coordinated with different departments to ensure smooth workflow.
• Maintained Files, Documentation and Daily Operational Report With Proper Accuracy.
• Performed Data Entry and Record Management.
• Supported Overall administrative and Operational activities to improve work efficient.

Enquiry Department at Suresh Enterprises Mehsana Enquiry Department (2025-07 – Present)

• Handled Inbound and outbound calls with clients to introduce company products/services and understand their requirements.
• EnquiriesGenerated and followed up on leads received through IndiaMART and another online platforms.
• Handled customer enquiries received through the company website and worked towards converting enquiries into potential leads/orders.
• Collected customer requirements and shared relevant product/service information accordingly.
• Maintained and updated customer enquiry and lead details in Excel/Google Sheets.repaired and maintained daily calling and enquiry reports.
• Performed regular follow-ups with potential clients to understand their requirements and improve lead conversion.

Bachelor of Business Administration in Business Administration – B.L Parikh College of BBA (2022 – 2025)