Kuldeep Kumar

Network Operations Engineer with hands-on experience in 24×7 NOC environments supporting enterprise and ISP-grade network infrastructure. Skilled in real-time network monitoring, incident identification, and first-level troubleshooting across Layer 1, Layer 2, and Layer 3 domains. Proficient in Ethernet circuit troubleshooting, WAN/LAN support, and routing protocols including OSPF and BGP.

Experienced in handling high-volume ticketing environments with strict SLA adherence, performing root cause analysis, and coordinating with cross-functional teams and vendors for issue resolution. Strong knowledge of TCP/IP, VLANs, DNS, DHCP, and network diagnostics using tools such as SolarWinds, Wireshark, and PuTTY. Adept at ensuring network availability, performance optimization, and operational excellence in fast-paced environments.

Network Operations Engineer at HCL Technologies (Client: Verizon) (2024-01 – Present)

Monitoring enterprise network infrastructure and Ethernet circuits in 24x7 NOC environment with focus on high availability and SLA compliance.

• Monitored enterprise network infrastructure and Ethernet circuits using SolarWinds, ensuring high availability, proactive alert management, real-time incident detection, and performance optimization across WAN/LAN environments.
• Managed 50+ daily incidents and service requests using Canvas ticketing system while maintaining strict SLA compliance.
• Performed real-time incident identification, first-level troubleshooting, alert correlation, root cause analysis, ticket prioritization, and escalation to L2/L3 teams as per defined processes and SLA guidelines.
• Diagnosed Layer 1, Layer 2, and Layer 3 issues across WAN/LAN environments, including VLAN mismatches, routing issues, interface errors, packet loss, latency, and connectivity failures.
• Troubleshot Ethernet circuit issues such as link failures, latency, packet loss, and bandwidth utilization problems.
• Conducted network diagnostics using ping, traceroute, and interface checks to isolate faults and ensure service restoration.
• Analyzed device logs to identify alarms, interface flaps, and hardware/software issues impacting network stability.
• Supported routing protocols (OSPF, BGP) by verifying adjacency, route propagation, and network convergence.
• Accessed and configured network devices using PuTTY across multi-vendor environments (Cisco, Juniper, Ciena).
• Performed loop testing and end-to-end validation for circuit installations and customer connectivity assurance.
• Participated in major incident bridges, providing timely updates and ensuring effective communication during outages.

Master of Business Administration in Operations Management – SVS Group of Institutions (2021-01 – 2023-12)

Bachelor of Business Administration – Graphic Era Deemed to be University (2017-01 – 2020-12)