Shah Tanveer

Results-driven NOC Engineer with 3+ years of experience in network monitoring, incident management, and SLA-driven support within managed service environments. Hands-on expertise in SolarWinds, ServiceNow, and network troubleshooting tools. Strong foundation in TCP/IP, routing, and network protocols, supported by CCNA & CCNP knowledge. Proven ability to resolve issues efficiently, reduce downtime, and ensure high service availability.

NOC Engineer at Concentrix (2024-01 – Present)

• Performed 24×7 proactive monitoring of 200+ network devices using SolarWinds.
• Monitored and analyzed alerts related to link failures, latency, packet loss, and CPU/memory utilization.
• Created, tracked, and resolved incidents in ServiceNow while ensuring 100% SLA compliance.
• Conducted Level 1 network troubleshooting using Ping, Traceroute, and Wireshark.
• Provided first-level support for application access issues, authentication failures, and system alerts.
• Escalated critical issues to L2/L3 teams with detailed analysis, improving resolution efficiency.
• Reduced incident response time by 20–25% through proactive monitoring and faster escalation.
• Handled 100+ alerts daily while maintaining high accuracy and documentation standards.
• Improved ticket quality and resolution tracking, enhancing team performance and SLA adherence.

Operations Executive at Startek (2023-01 – 2023-12)

• Provided ticket-based support to Flipkart sellers, resolving issues related to payments, listings, and orders.
• Maintained high-quality communication and ensured proper documentation of cases.
• Collaborated with internal teams to resolve disputes and improve customer satisfaction.

Bachelor's Degree – University of Kashmir (2016 – 2020)