Kumar Pallav

Customer service Representative with a strong foundation in data entry, analysis, and customer service. Skilled in leveraging technical and analytical abilities to uncover insights, optimize processes, and contribute to organizational success.

Customer Service Associate - Teleperformance - Indore, India

(2024-07 - 2025-07)

• Responded to customer inquiries via phone, email, live chat, or SMS, ensuring high accuracy and efficiency.
• Analyzed customer complaints to identify patterns and escalated complex issues to relevant departments.
• Maintained detailed records of customer interactions and transactions, improving data quality for reporting.
• Provided feedback to product development teams based on customer data analysis to enhance service efficiency.
• Met performance standards for turnaround time, accuracy, and professional conduct.

Customer Service Associate - STARTEK - Kolkata, India

(2022-02 - 2023-05)

• Delivered exceptional customer service by resolving complaints and analyzing customer feedback to improve processes.
• Utilized CRM software to track and manage customer interactions, ensuring accurate data entry and reporting.
• Identified and resolved product or service issues by analyzing customer complaints and implementing effective solutions.

Computer Operator - NGO - Jamui

(2018-01 - 2020-02)

• Maintained high accuracy in data entry tasks, improving overall data quality for organizational reporting.
• Analyzed field-based survey data to generate actionable insights for program improvements.
• Prepared and maintained staff profiles, ensuring accurate and up-to-date records.
• Created PowerPoint presentations and compiled fortnightly, monthly, and quarterly reports using Microsoft Word, Excel, and Google Workspace.

BCA - Catalyst College (2017)

Intermediate - D. Singh College (2014)

High School - Arya Bal Shanti Niketan (2011)