L Kishore Kumar Singha

Experienced Quality Specialist with around 3 years of experience in quality assurance, operations support, process auditing, and continuous process improvement within high-volume environments. Audited operational workflows, identified data irregularities, and improved process accuracy while consistently meeting SLA and quality targets. Analyzed complex datasets, resolved escalations, and collaborated with cross-functional teams to ensure compliance and operational excellence.

Mentored new team members, facilitated knowledge-sharing sessions, and supported process standardization to enhance team performance.

Quality Specialist - Amazon - Hyderabad, India

(2022-02 - 2025-01)

Worked across multiple quality and operations processes within Amazon's Last Mile Operations, supporting customer experience, delivery accuracy, data validation, and quality improvement initiatives. Successfully operated in work-from-home, hybrid, and on-site environments, maintaining high performance standards, SLA adherence, and collaboration with cross-functional teams in fast-paced operational settings.

• Audited delivery hints indicated by the customer to identify and remove inaccurate or misleading information, improving delivery accuracy and enhancing the overall delivery experience. This process also gives pet info, which helps delivery agents stay cautious at the time of delivery.
• Enhanced delivery precision by cross-referencing customer-stated times with Google resources, Bing maps, official sites, and other 3rd party listing sites, directly improving delivery success by 15%.
• Investigated and resolved escalations from third-party Delivery Partners by uncovering the root cause of data irregularities and partnering with cross-functional teams to implement corrective actions.
• Analyzed data from over 1,500 standard inspections of Amazon Hub Lockers, identifying trends that optimized delivery timings and reduced delivery failures by 25% through strategy-based inspections of Hubs across North America.
• Collaborated with Quality POCs in weekly operational reviews to analyze quality metrics, resolve recurring operational issues, and drive continuous process improvements under the Last Mile Quality & Analytics (LMAQ) program.
• Facilitated over 10 knowledge-sharing sessions and process walkthroughs, directly contributing to a 30% faster ramp-up time for incoming quality team members.

B.Sc - Computer Science - Assam University Silchar (2016 - 2020)

12th Standard - Jawahar Navodaya Vidyalaya (2014 - 2015)