L.Ravali

Develop comprehensive guidance and counseling programs in collaboration with faculty, staff and students. Receiving and resolving customer's inquiries and also candidate inquiries and requests via email, phone calls and online chat. Validate the documents submitted by new hires and conducting background checks.

Counselor/Admin/Recruiter - Datapro Computers Institute - Vizag

(2014-08 - 2015-11)

• Develop comprehensive guidance and counseling programs in collaboration with faculty, staff and students.
• Receiving and resolving customer's inquiries and also candidate inquiries and requests via email, phone calls and online chat.
• Validate the documents submitted by new hires and conducting background checks.
• Actively engage with associate through new hire orientation.
• Build trust and sustainable relationships with customers with interactive communication.
• Maintain and update student and training records and also databases.
• Documenting all the work progress by following the policies and procedures.
• Serve as a resource and coach students in the areas of academic development and crisis intervention.
• Preparing MIS reports and meeting the monthly KPI.
• Creating job offers and job description in (LINKEDIN, NAUKRI, INDEED, SIMPLY HIRED and SMART RECRUITERS).
• Handling general office duties such as filing, data entry, and managing correspondence.
• Assist New Hires associates with the joining formalities.
• Troubleshoot customer issues and provide solutions.
• Hiring faculty for various courses.

Sr. Process Associate/SME - WNS Global Services Pvt Ltd - Vizag

(2016-07 - 2019-05)

LYTX is a Global Driver Risk Management (Shipping and Logistics).

• Checking and initiating the client requirement changes with regards to the process.
• Adhering to the schedule as prescribed by the Manager.
• Providing the team feedback to the process manager at the end of the day and meeting monthly KPI.
• Trend and track results and provide summations on risk and opportunities for improvement for operations management and quality review.
• Maintain the work progress by following policies and procedures and documenting it.
• Handling / managing a team of 10 agents.
• Meets with Managers regularly to assess department performance and to plan initiatives in targeting improvement.

Process Associate - WNS Global Services Pvt Ltd - Vizag

(2022-05 - 2022-10)

Mitchell, Process is related to Medical Coding and is a member of RCM and Insurance.

• Reviewing patient's health reports and assigning ICD, CPT codes to various diseases.
• Read operative notes and code surgeries or procedures with appropriate CPT codes.
• Supervise productivity and recommend process improvement.

Customer Support Specialist II - Experian Services India Private Limited - Remote

(2025-01 - 2025-03)

• I will be primarily responsible for accurately processing and categorizing the customers' correspondence.
• Identifying and verifying essential documents.
• As a Customer Support Specialist, I will adhere to the established procedures, guidelines, and regulations, ensuring compliance with all relevant laws and policies.
• Develop and implement customer success strategies.
• Respond to customer inquiries in a timely and professional manner.
• Provide exceptional customer service and provide support to the customers.

Masters in Computer Applications - Computer Applications - Gayatri Vidya Parishad College, Affiliated with Andhra University (2011 - 2014)

Bachelors in Computer Science - Computer Science - Gayatri Vidya Parishad College, Affiliated with Andhra University (2008 - 2011)

MPC - Mathematics, Physics, Chemistry - Santha Junior College (2006 - 2008)

High School - S.S.V.P English Medium High School (2006)