Lalit Mohan

Dedicated IT Support Engineer with over 8 years of experience in IT infrastructure, desktop support, hardware troubleshooting, networking, printer support, and end-user technical assistance. Experienced in installing, configuring, and maintaining Windows systems, network devices, printers, and enterprise IT infrastructure. Skilled at diagnosing hardware, software, and network issues while ensuring minimum downtime and maximum user satisfaction.

Strong problem-solving abilities with a commitment to delivering reliable and efficient IT support.

Level 2 IT Support Engineer - Sanwaria Sweets Pvt. Ltd. - Jaipur

(2024-08)

• Provide Level 2 technical support for desktops, laptops, printers, and software issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Troubleshoot hardware, software, and network connectivity problems.
• Configure employee workstations and peripheral devices.
• Provide remote and onsite technical support.
• Maintain IT asset inventory and documentation.
• Remove malware and secure endpoint systems.
• Assist users with day-to-day technical issues while ensuring minimal downtime.
• Train junior team members on troubleshooting procedures and IT best practices.

Senior IT Support Engineer - MAAM Arts Export - Jaipur

(2020-07 - 2024-07)

• Managed end-user IT support across multiple departments.
• Installed, configured, and maintained desktops, laptops, printers, and network devices.
• Performed preventive maintenance to improve system performance.
• Configured operating systems and enterprise software.
• Diagnosed hardware, software, and network issues.
• Implemented proactive monitoring and maintenance procedures.
• Supported users through ticket-based issue resolution.
• Mentored junior IT support engineers.
• Installed antivirus software and removed malware threats.

Hardware, Software & Networking Engineer - BB Professionals

• Hardware assembly and troubleshooting.
• Software installation and operating system deployment.
• LAN networking setup and maintenance.
• Printer installation and configuration.
• Customer onsite technical support.

Computer Hardware & Printer Technician - Computer Troubleshooter

• Repair and maintenance of desktops, laptops, servers, and printers.
• Hardware diagnostics and replacement.
• Software troubleshooting.
• Preventive maintenance.

Printer Service Engineer - Epson Service Center

• Epson printer installation and servicing.
• Printer troubleshooting and repair.
• Preventive maintenance.
• Customer technical support.

Bachelor of Arts - B.A. - University of Rajasthan Jaipur

ITI - Electrician

Senior Secondary - 12th - Rajasthan Board Ajmer

Secondary - 10th - Rajasthan Board Ajmer