Senior Process associate - Wolters Kluwer Project - Capgemini
(2022-01 - 2025-12)
- Worked on CT Lien lockbox, Wire, Intercompany and unapplied payments.
- Used Jp Morgan chase to extract lockbox and wire reports.
- Creating lockbox, wire, zero cash and intercompany batches in Microsoft dynamics AX payment journal.
- Validating and posting the batches which are ready for approval.
- Credit card settlement to settle and update the credit card payments with the help of Microsoft dynamics Collection.
- Writing off the bad debts present on customer account in collection.
- Checking Mayer brown invoice status to find out the list of paid, unpaid and partially paid invoices.
- Intercompany transfers from one BU GL account to another BU GL account.
- Processed payment tech requests.
- Reaching out to customers or collectors for remittance details of unapplied payments.
- Analyzing and doing due diligence to find out whether the details are sent by customers or not.
- Refunding duplicate payments and getting approval on the same.
- Handling voided payments and applying if rebilled with another invoice, if not rebilled refunding the same to Appropriate customers.
- Provided KT to colleagues and prepared SLA reports.
- Received training from onshore team for all the activities and made necessary changes.
- Handled mail queries and responded with accurate solution within the given TAT and avoiding escalations.
- Direct Interaction with onshore Manager and resolving any queries related to process.
- Used On guard to check customer data as well as total payments which are present on account.
- Prepared DTP's and SLA reports
Process Associate - Capgemini
(2019-01 - 2022-12)
- Handled TAA Cash application activities like Lockbox, Wire and intercompany activities.
- Extracting lockbox and wire reports through BMO Harris Bank
- Use of SAP T-Codes like FLB1 to find out the lockbox totals of Applied, On Account, Partial applied payments unprocessed payments.
- Worked on TAA Unapplied and cleared maximum unapplied and received appreciation from client.
- Handled unapplied payments of Health US using NetSuite.
- Order management activities like Credit memo, renewals BP creation, Renewals.
- Worked for Canada Order management activities using commit application and SAP.
Accounts receivable associate - Capgemini
(2026-01)
Working on CT Corp Carts and DTOP's using Oracle, arrow and BMO tool.
