Setpalpreeti

To become a highly skilled Professional and develop an ability to adapt as per today's targets or benchmarks while building an amiable environment and continue to develop leadership quality.

Business Process Lead, ARN Project at Tata Consultancy Services (2025-09 – Present)

• Utilized Aquira software for efficient inventory management.
• Engaged in client interactions to approve and reject bookings, ensuring alignment with targets.
• Conducted document verifications based on client briefs, promoting continuous improvement.

Business Process Lead, UPS Process at Tata Consultancy Services (2019-06 – 2025-09)

Actively worked for all the projects internally in UPS which included as per below as Senior Process Associate cum shift in charge and got promoted to BPO 3 as Process lead.

• DCORR (Domestic) – Data corrections wherein the process includes correction of addresses in the US which will help in delivering the packages at the right place and on time to the customers.
• Helper Co-ordinator – Job includes publishing of data like assigning a helper for a particular deliverer who helps in delivering the package via proper route number assigned. Answering all the queries of a customer via a tool called TextReach. Managed a team of maximum 20-25 associates as a role of Shift in charge.
• IDO (International DCORR) – Same as DCORR but in this case we had to manually check the addresses in google and update the correct address to deliver the package at the right address. Managed a team of 6 as shift in charge.
• SNAP – (Street Network Access Point)– Managed a team of 6 in this project. Job responsibility included mapping and plotting of correct address in the map and identify if the address given in the system queue is a good or bad address and action accordingly.

Senior Process Associate, LGBS Process at Tata Consultancy Services (2015-08 – 2019-06)

• Executed ticketing activities, contributing to professional development and continuous improvement.
• Updating fares in the system and fare filing activities

Senior Process Associate, Hawaiian Airlines Process at Accelya Kale (2015-01 – 2015-08)

• Contributed to the Hawaiian Airlines process, demonstrating adaptability to diverse operational needs.

Senior Process Associate at Tata Consultancy Services (2013-05 – 2015-01)

Participated in the Hawaiian Airlines process, showcasing goal-oriented performance.

Senior Process Associate, DOW Finance at Tata Consultancy Services (2011-07 – 2013-05)

Was working for DOW finance APAC region

• Experienced Senior Process Associate with 8+ years of experience in finance at DOW Corporation.
• Proven track record of streamlining processes and increasing efficiency, resulting in cost savings for the company.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and senior management.

Process Associate, Austrian Airlines Process at Tata Consultancy Services (2006-06 – 2011-07)

• Joined TCS Austrian Airlines process, developing foundational skills in process management.
• Possess strong attention to detail and time-management skills to meet strict deadlines and ensure accuracy in all tasks.

Telephone Operator & Account Assistant at Fr. Agnel Polytechnic Institution (2002-08 – 2006-06)

• Progressed from Telephone Operator to Account Assistant, demonstrating adaptability and commitment to professional development.

BA in Economics – ICL's Motilal Jhunjhunwala College of Arts Science & Commerce (2001)

HSC – Fr Agnel Multiporpose Higher Secondary School (1998)

SSC – Fr Agnel Multiporpose School (1996)