Sushmitha Sush

Enthusiastic, self-motivated Process Leader professional seeking challenging opportunities within an organization where I can maximize my management skills, quality assurance, program development, and training experience.

E-commerce Manager - Bizedge Retail Pvt Ltd

(2023-12)

• Onboarded new suppliers by ensuring proper documentation, compliance checks, and alignment with business needs.
• Built and maintained strong supplier relationships while resolving issues and ensuring consistent quality and delivery performance.
• Monitored inventory levels in coordination with supply chain teams to reduce stockouts and control excess inventory.
• Collaborated with finance, logistics, legal, and product teams to ensure sourcing and supplier activities supported business goals.
• Conducted regular supplier evaluations to track performance and drive continuous improvement initiatives.
• Supported product development and international expansion by aligning sourcing capabilities with new market and product requirements.

Business Process Lead - TCS

(2022-11 - 2023-02)

• Vendor resolution consultant
• Business advice - Identify opportunity based on historical data analysis provide recommendation to on board new item to the category.
• Collaborate with sales teams to drive volumes and profit, through effective planning, execution, and analysis of sales strategies
• Catalog specialist - Analyzing and suggesting Item Data Quality on the web page to the team
• Daily work allocation as per the team productivity and conducting internal audit.
• Making & developing SOP's
• Preparing and presenting weekly business report and QC reports to internal leader and external stake holder.

Senior E-commerce Executive - Itsy Bitsy Pvt Ltd

(2021-09 - 2022-09)

• Website Management - Shopify
• Created and maintained eCommerce budget, strategy, and marketing plans.
• Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third-party technologies, site search, email marketing, and testing software.
• Managed internal and external stakeholders, including sellers, customers, and internal teams, to ensure smooth and efficient claims processing.

E-commerce Executive - Urban Gear Gifts

(2020-02 - 2021-09)

• Worked on the improvement of customer experience, analyzed website performance, and stayed up to date with current industry trends.
• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality, and customer offerings.
• Developed and executed successful digital marketing campaigns, including creating engaging copy, photography, video, and rich media content that helped increase customer engagement and drive conversions.

System Analyst - Foiwe Info Global Solutions

(2017-09 - 2018-06)

• Resolved the Buyer and seller payment issues.
• Collaborated closely with upper management to drive strategy through the development and implementation of a new process.
• Developed strategy for marketing communications to increase product visibility.
• Researched the market to find customer pain points and competitive evaluations.

Master Degree - Information System - Annamalai University (2022)

Bachelor Of Computer Science - Computer Science - Shree Siddaganga College (2017)

PUC - GGJC Tiptur (2014)

SSLC - SJBVP High School (2012)