Leena Kumari

Results-driven Healthcare Project Manager and Operations Leader with 14+ years of experience in healthcare operations, digital transformation, clinical process optimization, and cross-functional program delivery. Proven expertise in leading healthcare technology implementations, CRM transformations, stakeholder management, workflow automation, and multi-center operational excellence. Strong track record of improving efficiency, reducing delays, and driving patient-centric outcomes through data-led decision-making.

Senior Manager – Operations & Strategy (Founder's Office) - KTWO Healthcare Pvt Ltd - Bangalore, India

(2024-06)

• Lead strategic healthcare projects focused on operations scalability, process governance, and service excellence.
• Improved cross-functional efficiency by 20% through manpower optimization and workflow redesign.
• Managed vendor and logistics operations, achieving 100% on-time delivery for assistive healthcare products.
• Partnered with leadership to drive cost optimization, risk management, and service quality initiatives.
• Developed data-backed operational frameworks to improve patient support outcomes.

Senior Manager – Operations & Customer Engagement - WondrX (VPP Healthcare Evolution Pvt Ltd) - Mumbai, India

(2022-06 - 2024-04)

• Managed end-to-end delivery of digital healthcare transformation projects for the Doctor Rx platform.
• Led Salesforce and Zoho CRM implementations, improving data accuracy by 30%.
• Increased workflow efficiency by 40% through automation and standardized SOPs.
• Directed healthcare stakeholder engagement programs, medical conferences, and GTM initiatives.
• Delivered 10% cost savings through vendor consolidation and process streamlining.
• Collaborated with product, sales, and clinical teams on roadmap execution.

Manager – Operations - Regrow Bioscience Ltd - Mumbai, India

(2010-10 - 2022-04)

• Managed stem cell and cell therapy healthcare operations with full compliance oversight.
• Led process improvement initiatives that increased productivity by 25%.
• Worked closely with R&D, clinical, and commercial teams to support product readiness.
• Owned budgeting, forecasting, and project resource planning for strategic initiatives.

Officer – Operations & Quality Audits - National Bulk Handling Corporation Ltd (FT Group) - Mumbai, India

(2007-06 - 2009-09)

• Managed quality audits, compliance reporting, and operational documentation.
• Improved internal compliance scores by 15% through audit process enhancements.
• Coordinated multi-branch operations and client escalations across five regions.

PG Diploma - Clinical Research - Crimson University (2010-01 - 2011-01)

M.Sc. - Biotechnology - Pt. Ravi Shankar University (2005-01 - 2007-01)

B.Sc. - Biotechnology - Andhra University (2002-01 - 2005-01)