Legend Vinod

Versatile professional with a B.Sc. in Biology (Plan) and a strong combined experience of over 4.5 years in campus operations, front office desk administration, and customer service. Features a solid 3-year history of working directly at the VIT Bhopal University campus under SIS Security, managing campus protocols and guest relations. Offers 1 year of experience as a Front Office Executive with core hands-on mastery in billing via Petpooja Software, along with 8 months of professional call center customer care experience.

Excellent candidate for Dr.

Morepen Health

Centre at VIT Bhopal due to an existing deep understanding of the campus ecosystem, student administration, and billing systems.

Security & Campus Operations Executive - SIS Security (VIT Bhopal Campus) - VIT Bhopal, Bhopal

(2023-01)

• Managed frontline visitor entry logs, high-profile guest vehicle routing, and ID compliance across the VIT Bhopal campus.
• Maintained smooth day-to-day coordination with university staff, administrative heads, and student panels.
• Handled on-ground crisis management, emergency coordination, and dispatch protocols with utmost discipline.

Front Office & Billing Executive - Amritsari - Near Rani Kamalapati Railway Station, Bhopal

(2022-01 - 2023-01)

• Operated Petpooja billing software to manage high-volume daily financial transactions, sales ledger entries, and audit reports.
• Welcomed incoming clients/guests, handled primary front desk inquiries, and systematically archived physical and digital files.
• Oversaw strict cash drawer settlements, POS management, and daily UPI payment reconciliation.

Customer Support Executive - AEGIS - Bhopal

(2021-05 - 2021-12)

• Handled intensive inbound customer communications, troubleshot system/service complaints, and enhanced customer satisfaction scores.
• Maintained thorough CRM documentation of client interactions, escalation cycles, and cross-functional feedback workflows.

Bachelor of Science - Biology Plan - Sehore College (2022-06)