Lenoy Paul

I am a dynamic HR leader with proven expertise in Performance management, Compliance, Payroll, Lateral, Leadership and Bulk hiring, with a track record of enhancing employee experience. Excelled in managing, onboarding, significantly improving HR strategies. Skilled in building key relationships and driving diversity, with a passion for mentoring teams to outdo targets.

Assistant Manager – Human Resource / Talent Acquisition at Grown Diamond (2025-12 – 2026-06)

Human Resource, Talent Acquisition, Training and Development at Freelancer (2024-12 – 2025-11)

Assistant Manager – People and Culture / Human Resource at Wipro (2020-10 – 2024-11)

• Partnered with senior leaders to develop and execute HR strategies that support business goals.
• Translated business needs into actionable HR plans through workforce planning, succession strategies etc.
• Analyzed HR metrics turnover, engagement, productivity, time and cost to hire etc. to guide decision-making.
• Served as a trusted advisor on employee relations, conflict resolution, and policy implementation and interpretation.
• Reduced voluntary attrition from 22% to 14% through structured engagement and stay-interview programs.
• Implemented AI and automation to HRIS to cutting processing time by 35% and reduce manual intervention and spillage.
• Designed and rolled out a competency-based performance management framework to driving a culture of accountability.
• Championed employee experience and initiatives to foster an inclusive, engaging, and high-performance workplace culture.
• Designed and implemented payroll, salary structures, and benefits programs, conduct salary benchmarking and reviews.
• Guided managers on goal-setting, feedback, succession planning and performance improvement plans with retention up by 25%.
• Ensured adherence to laws, compliances and company policies and implemented them to meet industry standards.
• Strategized and develop and execute HR hiring and retention policies to align with the business objectives.
• Mitigated HR-related risks through proactive audits and training to ensure compliance with policies and statuary laws.
• Build and maintaining key relationships with business leaders and align HR initiatives with organizational goals.
• Conducted stay/exit interviews and implement retention strategies improved employee engagement and reduced attrition.
• Resolved complex employee relations issues, conducting impartial workplace investigations and minimizing legal risk.

Sr Executive – Talent Acquisition at Wipro (2008-10 – 2020-09)

• Spearheaded hiring initiatives for AI, Big Data, Analytics, BFSI, IT, and non - IT verticals to strengthen capabilities.
• Specialized in hiring for niche, leadership, executive, and volume-based roles to deliver talent solutions aligned with needs
• Strategies, develop and execute HR hiring and retention policies to align with the business objectives and hiring trends
• Formulate, implement, and keep updated all hiring trends and retain top talent while supporting business growth.
• Developed and implemented HR /Hiring policies and procedures that aligned with corporate goals and compliance regulations
• Utilized platforms like LinkedIn, Naukri, Indeed, Hirst, Dice, WhatsApp and international portals for sourcing talent.
• Specialized in talent mapping and headhunting via LinkedIn and networking platforms to build strong candidate pipelines.
• Developed and implemented HR policies and procedures that aligned with corporate goals and compliance regulations.
• Use LinkedIn, Naukri, Indeed, Hirist, Dice, WhatsApp groups, other national and international platforms for sourcing.
• Leveraged Boolean logic, X-Ray and other search tools for targeted talent sourcing and pipeline development.
• Strategies, develop and execute HR hiring and retention policies to align with the business objectives and hiring trends.
• Orchestrated comprehensive employee training programs, promoting career development and skill enhancement.
• Facilitated and executed successful employee engagement and retention initiatives, resulting in decrease in attrition rates.
• Built strong relationships with Universities, Career centers and Academic institutions to attract high-potential graduate talent.
• Managed a team of 12 recruiters to achieve hiring targets and ensure timely completion of the end-to-end recruitment cycle.
• Led end-to-end hiring processes, including candidate sourcing, evaluation, and compensation negotiation 40% reduction in TAT.
• On boarding of candidates by ensuring sourcing of the best talent from diversified sources leading in 60% increase in application.

Service Relationship Team (SRT) American Express Canada, Wipro at Service Relationship Team (SRT) American Express (2003-01 – 2008-09)

• Assisting customers by determining problems and providing solutions when Card members escalate call.
• Managing and address customer`s escalation calls and ensure customers are satisfied with the resolution.
• Participating in conference calls to share best practices with clients.
• Responsible for completing daily task of maintaining customer a/c to enhance Quality of Customer Service.
• Provide direction to the team, and ensure targets are met with adherence to compliance.

Customer Relationship Executive at Indus Telesystems (2002-03 – 2002-10)

Customer Relationship Executive at Telebrands India (2000-06 – 2001-01)

Bachelor of Commerce – University of Mumbai (2000)

Executive MBA in HR – NIBM (2010)