Liji Pujari

Centre Manager

Talent

Mumbai, MaharashtraMember since July 29, 2026

Audit readinessSecurity standardsProcess improvementInfrastructure assessmentDVR configurationIP address mappingSecure login credential setup

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Audit readinessSecurity standardsProcess improvementInfrastructure assessmentDVR configuration

About

A committed individual with a track record of success in administering tests, running exams, and overseeing safe, compliance-focused testing facilities. Competent in overseeing exam operations, guaranteeing compliance with international testing standards, and providing safe, excellent candidate experiences. Attempting to support organizational development and operational excellence by utilizing leadership, operational knowledge, and process-improvement skills.

A proficient communicator and capable team leader who can organize, lead, and assist a variety of teams.

Experience

Centre Manager - COLLEGEPOND COUNSELLORS PVT LTD - India

(2023-05)

Responsible for administering all aspects of day-to-day testing operations at the test centre, ensuring adherence to operational policies, examination procedures, and security measures. Led end-to-end onboarding and operational launch of PSI examinations. Oversee administration of GARP examinations and 22 PSI exams (primarily IT-based).

Led end-to-end onboarding and operational launch of PSI examinations, including vendor documentation, infrastructure readiness, facility imaging, compliance validation, and coordination with PSI stakeholders.
Independently completed vendor security forms including DVR configuration, IP address mapping, secure login credential setup, and surveillance compliance submissions in alignment with ETS and PSI security standards.
Oversee administration of GARP examinations and 22 PSI exams (primarily IT-based), ensuring adherence to vendor-specific operational, technical, and security protocols.
Provide team leadership to Test Administrators (TCA) and proctors, ensuring smooth execution of GRE, TOEFL, PSI, GARP and several other exams.
Oversee overall operations, delegate responsibilities, and escalate issues to ETS as appropriate.
Record and report all operational discrepancies, technical issues, or candidate-related problems in a timely manner.
Lead recruitment, onboarding, and training of permanent and contract staff to maintain operational excellence.
Ensure compliance with ISMS policies, including email security, password management, and incident reporting.
Conduct infrastructure assessments, reporting technical or facility shortfalls, and facilitating upgrades to meet ETS requirements.
Deliver operational training to centre staff on exam policies, security procedures, and quality practices.
Monitor staff performance and implement process improvements to enhance efficiency and candidate satisfaction.
Maintain inventory of test materials, equipment, and centre resources, ensuring audit readiness.
Manage incoming shipments from ETS, including webcams, test materials, and headphones, ensuring secure handling, accurate inventory tracking, and timely setup for test operations.
Ensure all equipment is operational and test stations are free of extraneous materials.
Review transmission logs, upload daily TOEFL & GRE test results, and download schedules.
Coordinate with ETS Help Desk (HD) to investigate and resolve technical issues.
Administer TOEIC examinations (ETS), conducted periodically based on candidate demand, ensuring full compliance with ETS operational and security standards.
Share monthly GRE & TOEFL exam schedules from the ETS portal with the Digital Marketing Manager to support promotions, website updates, and student communication.
Check-in candidates, verify identification, explain the test process, and review rosters.
Identified and prevented impersonators/scammers attempting to take the TOEFL exam; ensured secure test administration by reporting incidents to ETS Test Centre Security.
Support candidates requiring special accommodations as per ETS guidelines.
Train and coach new hires, ensuring excellent candidate service and operational compliance.
Share Customer Satisfaction Survey results provided by ETS with management and relevant teams to improve service quality and candidate experience.
Conduct follow-up calls and counselling for students interested in GRE & TOEFL exams assisting them with queries and guiding them through registration to successfully convert leads into booked exams.

Test Center Administrator - PROMETRIC TESTING PRIVATE LIMITED - India

(2015-05 - 2019-02)

Maintained working knowledge of policies, practices, and procedures. Managed online/offline exams monthly/quarterly in Mumbai and outside Mumbai like GARP and PMP. Maintained confidentiality for clients and security of all testing software and environment.

Maintain a working knowledge of policies, practices, and procedures.
Greet Examinees and verify identification.
Manage online/offline exams monthly/quarterly in Mumbai and outside Mumbai like GARP and PMP.
Identify and report problems occurring at the site.
Resolve candidate and building problems or report them to appropriate supervisor.
Maintain confidentiality for clients and security of all testing software and environment.
Monitor environmental conditions and keep them within established limits.
File reports with corporate office for occurrences outside acceptable guidelines.
Maintain office environment to Prometric corporate standards.
Accept responsibility for special projects as assigned by Manager.
Comply with technology acceptable use and security policy.
Adhere to ISMS policy directions such as email, password, and incident reporting.

Assistant to Counsellor - EDWISE INTERNATIONAL - India

(2014-02 - 2015-03)