Shitij Iha
Centre Manager
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About
Operations and Hospitality Management professional with extensive experience in food & beverage operations, training, service excellence, and academic administration. Proven track record in operational planning, team leadership, process improvement, and hospitality training.
Experience
Centre Manager - Indian Hotel Academy
(2016-07)
- Develop, implement, and optimize operational processes and systems.
- Monitor daily operations and ensure smooth workflow.
- Identify efficiency improvements and cost-saving opportunities.
- Forecast operational requirements and allocate resources effectively.
- Implement best practices across departments.
- Ensure service quality standards are maintained.
- Conduct daily training sessions and staff briefings.
Assistant Manager – Food & Beverage - The Lodhi, New Delhi - New Delhi
(2011-03 - 2016-07)
Managed food & beverage operations while ensuring guest satisfaction and service excellence.
F&B Service Associate - Shangri-La Eros New Delhi - New Delhi
(2009-11 - 2011-03)
Delivered premium guest service and supported restaurant and banquet operations.
Food & Beverage Service Host - Galaxy Hotel
(2009-05 - 2009-10)
Provided guest-facing food and beverage services.
Education
Master - Hotel Management - MAHGU (2021 - 2023)
B.Sc. - Hotel Management, Catering Technology & Tourism - Aura Institution (2006 - 2009)
Class XII - Commerce - Cambridge Foundation School, New Delhi (2006 - 2006)
Class X - Cambridge Foundation School (2004 - 2004)
