M. Anbalagan
Customer service executive
Talent
Trichy, TiruchirappalliMember since November 4, 2023
Customer service executivesample testingchemical handlinglaboratory maintainingrecord maintenancePh & TDS monitoringwater quality testingRO & Softener operationchemical analysis
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Customer service executivesample testingchemical handlinglaboratory maintainingrecord maintenance
About
Dedicated and adaptable professional with experience as a lab chemist, water purification chemist, and customer care executive. Skilled in laboratory support, water quality handling, customer communication, email management, calling process, and CRM Operations. Experienced in maintaining professionalism, teamwork, and efficient problem-solving with a strong willingness to learn and grow.
Experience
L2 Tech (CSE) - Sun Business solution
(2025-04)
- Handled customer queries through calls and emails
- Managed inbound and outbound calling process
- Maintained customer records using CRM tools, provide customer support and issue resolution
- Managed outlook mail communication, Ensured professional and timely communication
Water purification chemist - CARE Group of institution
(2023-11 - 2025-03)
- Monitored water quality and adjust chemical dosages to meet regulatory standards
- Monitored water production and tested water sample to evaluate quality and safety
- Maintained accurate record of plant operation, including daily logs and maintenance reports
- Monitored pH, TDS, and other water parameters
- Operated and monitored RO & Softener plant system
Lab Assistant - BUNGE
(2023-05 - 2023-08)
- Prepared specimens for testing and analysis
- Maintained documentation on test performed in lab
- Record and analysis data to produce reports of result
- Assisted in daily laboratory operations
Education
B.Sc. - CHEMISTRY - PRIST University - Trichy (2020-06 - 2023-07)
HSC - St. Joseph's hr.scc.school (2020-03)
Skills
Customer service executive
