Juttu Murali
Senior Customer Support & Process Analyst | 6+ Years International Client Relations
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About
Results-driven support professional with 6+ years resolving complex compliance and financial issues for international clients. Skilled in high-volume voice operations, escalation handling, and cross-functional collaboration. Consistently delivers 98%+ CSAT through empathetic communication and structured problem-solving.
Experience
Customer Support & Process Analyst (Previously Client relationship Associate) - Fasttax Works LLC - Ameerpet, Hyderabad, India
(2018-12 - 2025-12)
- Managed high-volume inbound/outbound international voice queues, translating complex regulatory issues into clear client guidance
- Maintained 98% CSAT by serving as primary escalation point for sensitive financial disputes and formal agency requests
- Reduced query processing delays by 15% through streamlined intake protocols and cross-functional team collaboration
Associate-2 - Facttax works LLC - Hyderabad
(2018-12 - 2025-12)
- Audited customer profiles using ProSeries and Drake, ensuring compliance accuracy and real-time call documentation across blended support channels
- Served as Floor SME, delivering live coaching and solution overrides to frontline agents, driving measurable gains in process accuracy
- De-escalated high-stakes financial disputes across voice, email, and chat, acting as liaison between international clients and backend operations
Education
B.Com - Sri Krishnadevaraya University Anantapur
INTERMEDIATE - Jawahar Navodaya Vidyalaya (CBSE) Valasapalli, Chittoor
SSC - Jawahar Navodaya Vidyalaya (CBSE) Lepakshi Anantapur
