Mabruki Mandamo
Human Resource Management Professional
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About
I am hardworking, a fast learner, adoptive as well as having excellent time management. I am competent and self motivated with ability to work under pressure with minimum supervision. I have leadership skills and effective communication skills.
Experience
Customer Care Representative at MOROGORO-IFAKARA (Tigo customer care) (2024-02 – Present)
- Receiving customers and listening their challenges.
- Servicing customers according to their challenges.
- Reporting an incidents faced customers to team of TIGO IT SUPPORTS for more assistance
- Preparing a monthly report of sales and services that I was provided to customers at the end of certain month.
- Selling devices especially smartphones and routers for loans and cash sales.
- Installation of systems like ITRAC and NDO to the devices that should be sold for loans and cash sales.
Human Resource Officer at NANYAMBA TOWN COUNCIL (2022-07 – 2022-09)
- Provision of customers services.
- Preparing reports.
- Supervising and visiting some project groups.
- Filling different document and stamping.
Education
Bachelor Degree in Human Resource Management – Mwalimu Nyerere Memorial Academy (MNMA) (2020-01 – 2023-11)
Advanced Certificate of Secondary Education Examination (ACSEE) – Mbekenyera High School (2018-01 – 2020-06)
Certificate of Secondary Education Examination (CSEE) – Nitekela Secondary School (2014-01 – 2017-11)
Certificate of Primary Education Examination – Kitama bondeni Primary School (2007-01 – 2013-12)
