Subham Love

HR professional with 8+ years in end-to-end HR operations across a U.S. Government diplomatic mission, high-growth e-commerce and the energy/infrastructure sector. Hands-on in core HR, employee relations (ER), talent management, talent acquisition (80+ hires in 6 months), performance management and statutory compliance across multi-zone operations.

Trusted HR business partner who leads rewards and recognition and large-scale events, including the U.S. Ambassador's annual awards ceremony. Builds SOPs, engagement programs and performance frameworks that improve retention, audit outcomes and efficiency, backed by HRMS and Power BI skills.

Human Resources Professional - U.S. Embassy - New Delhi

(2024-01)

• Sole owner of the Incentive Awards program for Mission India (Embassy and all consulates), running the end-to-end cycle from planning and JCAC nominations to payment.
• Mission India's point of contact for bureau-level global awards, and go-to awards resource for U.S. missions in other countries.
• Guide sections mission-wide on the award nomination process, timelines and requirements, resolving their queries quickly.
• Single-handedly organized and led 5 mission-level events, including the Ambassador's annual Awards Ceremony; served as event host and supported other posts with their events.
• Drove HR digital transformation by moving the Awards Program to the OAS system, cutting manual work and speeding up reporting.
• Prepare HR reports and Power BI dashboards that give management data-driven insights.
• Manage core HR and the full employee lifecycle for Official Residence Expenses (ORE) staff: agreements, contract letters and amendments, salary administration, pay raises and disciplinary action.
• Run full-cycle recruitment for residence staff, from drafting and announcing vacancies to screening, interviews, offer letters and joining.
• Handle employee relations (ER) for residence staff, including grievances, internal reviews and engagement activities.
• Authored 3 SOPs (ORE hiring, salary surveys, Safe Driving Awards), ensuring 100% mission-wide compliance.

Human Resources Executive - Zepto - Gurugram

(2022-10 - 2023-12)

• Served as HR business partner for North and East India operations, owning industrial relations and grievance resolution while maintaining 100% statutory compliance and resolving every employee dispute without a single escalation during Zepto's hyper-growth phase.
• Designed and ran L&D and OD programs across 2 zones, building frontline leadership and lifting engagement and productivity.
• Led the zone's annual performance management cycle, linking ratings to reward management and career progression.
• Used HR analytics from pulse surveys to launch targeted welfare initiatives, in pursuit of best-workplace recognition.
• Built HR dashboards tracking key workforce metrics for zone leadership.
• Conducted exit interviews and managed exits, turning feedback into retention insights.
• Supported internal and statutory HR audits, keeping records audit-ready.

Human Resources Associate - BSES BRPL - New Delhi

(2019-02 - 2022-09)

• Redesigned talent acquisition and hired 80 employees in 6 months through vendor management of recruitment agencies, beating previous benchmarks.
• Closed off-role manpower compliance gaps, saving costs and achieving zero non-conformities across quarterly HR audits.
• Owned onboarding and the new-hire experience, with orientation and welfare programs that improved early retention.

Human Resources Executive - Mideast Pipeline Products - New Delhi

(2018-02 - 2019-01)

• Migrated payroll from manual Excel to HR payroll software, improving accuracy and turnaround.
• Authored 2 HR policies (Flexi-Time Policy, Overseas Cultural Wizard), strengthening work discipline and associate relations.

B.Tech - Electronics & Communication Engineering - MVN University (2016)

HSC - CBSE - KV Meerut Cantt (2012)

SSC - CBSE - KV Bhopal (2010)