Suresh Kumar

Technical Program Manager with 17+ years in IT and 6+ years leading Agile/SAFe delivery across Fintech (AML, Credit & Risk), EdTech, and enterprise platforms, underpinned by a 12-year hands-on foundation in Java-based engineering. Experienced coordinating cross-functional workstreams spanning Engineering, Product, and Business, running PI Planning and ART-level coordination, and driving governance, RAID management, and executive reporting for mission-critical, regulated platforms. Early and consistent adopter of AI in program delivery — using prompt engineering and AI-augmented tools (ChatGPT, Claude, Atlassian Intelligence) for sprint/PI forecasting, risk and capacity analysis, and reporting automation — bringing direct, practical fluency in applying AI to technology program management.

Certified PMP, PSM II, ICP-ACC, PSPO, and SAFe SM, with a track record of improving delivery predictability, stakeholder transparency, and cross-team execution on multi-squad, multi-vendor programs.

Agile Program Manager / Agile Coach at Gedu Services, Noida (2025-08 – 2026-02)

Project: Agent Control Portal – LMS Moodle Implementation. Program ownership: led end-to-end agile delivery of LMS Moodle implementation for agent onboarding and learning management across multiple geographies.

• Introduced sprint cadence and backlog grooming practices, improving sprint goal achievement rate within the first quarter.
• Established a stakeholder communication rhythm with weekly status reports and monthly steering committee updates — mirroring program governance cadence.
• Facilitated team health checks and retrospectives to foster a culture of continuous improvement.
• AI-driven delivery: used AI tools to accelerate backlog refinement — drafting user stories and acceptance criteria — cutting story-writing time in half.

Technical Program Manager / Scrum Master at Incedo Technology Solutions, Gurugram (2021-10 – 2025-02)

Managed two major client engagements: PNC Bank (Apr 2023 – Feb 2025) and OSTTRA (Jan 2022 – Mar 2023), delivering Fintech and post-trade credit & risk solutions.

• Delivered AMLi 2.0 compliance platform providing transaction insights on counterparty & wire searches, centralized dashboards, and scorecard reporting, enhancing compliance analysts' productivity.
• Managed production support operations for mission-critical Fintech platform, achieving SLA compliance and reducing mean time to resolution (MTTR) by ~25% through structured incident response protocols.
• Evaluated and prioritized 40+ change requests per quarter, coordinating feasibility assessments with engineering teams and managing client expectations across all delivery phases.
• Served as primary client liaison for PNC Bank senior stakeholders; delivered bi-weekly executive updates ensuring full transparency on delivery progress and risks.
• Leveraged technical background in Java/microservices to facilitate meaningful refinement sessions, reducing story ambiguity and sprint carryover.
• Led delivery for distributed team across post-trade credit & risk solutions, improving sprint predictability from ~65% to ~88% over 6 months.
• Facilitated PI Planning events and ART coordination under SAFe framework, aligning 3 squads across cross-functional dependencies.
• Identified and resolved ~15 cross-team impediments per quarter, collaborating with program management and architecture teams on risk and dependency mapping.
• Coached team on DORA metrics (deployment frequency, lead time, MTTR, change failure rate), driving measurable CI/CD improvements.
• Introduced Value Stream Mapping to visualise workflow bottlenecks, reducing average cycle time by 20%.

Project Lead / Scrum Master at Denave India Pvt. Ltd., Noida (2018-11 – 2020-03)

DenCRM | DenPRM | MyDen – Proprietary Tele Lead Generation Products. Concurrent program delivery: led a cross-functional team of 12 delivering 3 concurrent product lines.

• Achieved 4 major releases with zero critical production defects escaping to live.
• Dual role as Scrum Master and hands-on tech lead; designed microservices architecture using Spring Boot and REST APIs, reducing system response time by 30%.
• Established product backlog hygiene practices (INVEST criteria, acceptance criteria standards), reducing sprint planning time by 25%.
• Conducted bi-weekly retrospectives using structured facilitation techniques, leading to adoption of pair programming and BDD practices.

Technology Specialist at NIIT Technologies Ltd., Noida (2013-12 – 2018-09)

Technical lead for AerLingus legacy-to-modern application re-engineering and secure coding initiatives.

• Delivered Phase 1 on schedule with a team of 8 engineers.
• Led secure coding and remediation engagements using OWASP and CheckMarx; reduced application vulnerability count by 60%+ across 3 client codebases.
• Mentored 5 junior engineers on Java best practices, REST API design, and code review standards.

Lead Engineer at HCL Technologies, Noida (2011-10 – 2013-10)

Sr. Technical Associate at Tech Mahindra, Noida (2010-12 – 2011-09)

Sr. Software Engineer at ACPL / Agra Chains, Noida (2006-06 – 2010-12)

Progressed from Software Engineer to Lead Engineer across enterprise Java projects (Knowhow.com, AT&T Phoenix, SOA Integration Layer).

• Built expertise in full-stack Java development, SOAP/REST services, and client-facing onsite coordination across UK and US engagements.

MCA – Rajiv Gandhi Technical University, Bhopal (M.P.) (2003)

B.Sc. in Computer Science – Dr. B.R.A. University, Agra (U.P.) (2000)