General manager sales operations
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Operations & CRM leader with deep experience in post-sales lifecycle, documentation, KYC/AML, customer escalations, collections, and delivery coordination for large-scale real estate projects. Strong record of standardizing service levels, reducing leakages, improving collections, and managing end-to-end customer documentation. Led CRM & credit underwriting teams at HDFC & ICICI.
CRM • Post-Sales Ops • Documentation • Collections • Customer Retention • Escalation Handling • Compliance • SOP Creation • Team Leadership • Customer Experience Strategy
Masters in marketing and finance real estate advanced programs diploma in internet marketing diploma in banking and finance bachelors degree in commer
