Dynamic Customer Experience Professional
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Dynamic Customer Experience Professional with over 3 years of experience in high-volume domestic and international environments. Proven track record in resolving complex escalations and maintaining high service standards for global brands like Zomato and FIS. Committed to driving customer loyalty through empathetic communication and efficient problem resolution.
Customer service executive - Globiva Pvt.ltd
(2023-04 - 2024-01)
Globiva had a domestic process under the client, Zomato. Managed seamless multi-channel support (Chat and Voice) for Zomato, ensuring rapid response times during peak delivery hours.
Senior customer service executive - Teleperformance Pvt. Ltd
(2024-01 - 2026-01)
At Teleperformance, worked for international client FIS, joined as representative, later Selected to handle high-priority escalations for US-based FIS clients, maintaining a resolution rate on all the calls.
Class 10 - B.D.M International (2013-01 - 2014-01)
Class 10+2 - B.D.M International (2016-01 - 2017-01)
B.Sc - fashion designing and management technology - NSHM Knowledge Campus (Kolkata) (2018-01 - 2021-01)
