Makwana Jaydeep

Dynamic, results-oriented IT Executive & Infrastructure Specialist with proven expertise driving enterprise systems, network deployments, backup architectures, and endpoint security operations. Skilled in administering centralized Windows Server/AD DS environments, automated backup solutions (Synology NAS, industrial SCADA/IPC, off-site redundancy), Next-Gen Firewalls, FTTH rollouts, and business applications (Google Workspace, ERP, CRM, HRMS). Experienced in managing high-density enterprise networks, including dedicated secondary systems administration for a 1,000+ user co-working facility.

Demonstrated track record in IT procurement, vendor management, and disaster recovery planning.

IT Executive at Shilp Group (2023-12 – Present)

Direct corporate IT operations across Shilp Group headquarters and commercial developments, ensuring 99.9% uptime for core server, storage, and networking systems.

• Lead enterprise backup administration, deploying automated scheduled backup strategies across corporate file servers, local databases, and Synology NAS appliances with zero data loss.
• Manage centralized antivirus and endpoint agent administration, handling agent push-deployments, threat remediation, and security policy enforcement across desktop and laptop fleets.
• Administer Windows Server environments, Active Directory (AD DS) user lifecycles, Group Policies (GPOs), and secure network shared folder permissions.
• Supervise network engineering, structured cabling, and FTTH fiber deployments for newly developed commercial and residential buildings.
• Configure and enforce Next-Gen Firewall policies, secure remote VPN tunnels, and network access control lists.
• Maintain IP-PBX communication systems and multi-site IP CCTV surveillance architectures, enforcing retention standards and footage security.
• Oversee Google Workspace (G Suite) and local on-premises mail systems, managing DNS records, mailbox routing, and spam security.
• Control user access, role provisioning, and functional troubleshooting for enterprise ERP, CRM, and HRMS platforms.
• Direct IT procurement, including vendor quotation comparisons, hardware purchases, and service-level AMC contracts.
• Administer system and network infrastructure for Shilp Group's 1,000+ user co-working facility, overseeing high-density enterprise Wi-Fi connectivity, bandwidth allocation, firewall management, and user escalation support.

Desktop Support Engineer L-2 at Acute Informatics Pvt. Ltd. (Wipro Client Site) (2022-09 – 2023-09)

Delivered L2 technical support across desktops, laptops, peripherals, and mobile handsets in a high-volume corporate environment.

• Deployed, configured, and monitored endpoint security agents and antivirus software on client workstations to ensure compliance standards.
• Administered Active Directory domain accounts, security groups, and shared drive access rights.
• Diagnosed layer 1–3 network issues from user desks to core rack patch panels and switches.
• Executed asset allocation, IMAC procedures, and secure IT decommissioning workflows.

Desktop Support Engineer at Datatech Computers Pvt. Ltd. (2022-04 – 2022-08)

• Handled workstation deployments, hardware upgrades, and desktop operating system installations.
• Managed endpoint antivirus installation, scheduled scan configurations, virus removal, and client system optimization.

IT Trainee at Intas Pharmaceuticals Ltd. (2020-02 – 2022-03)

• Managed routine automated backups for critical SCADA systems, manufacturing IPC machines, and analytical laboratory instruments under strict compliance protocols.
• Monitored endpoint agent health, system patch readiness, and scheduled maintenance across controlled production environments.
• Maintained media rotation, backup documentation, audit logging, and data retrieval verification.
• Provided IT support, resolved Active Directory user tickets, and assisted with laboratory software setups (BMS, Dionex, barcoding systems).

MBA – Rai University (2022)

Graduation – Gujarat University (2019)