Mampi Dhar
Operations Executive | Service Operations | Team Leadership | Customer Experience
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About
Results-driven Operations and Customer Experience professional with 8 years of experience in mobile service center operations. Skilled in team supervision, KPI monitoring, CRM management, customer escalation handling, audit compliance, inventory control, reporting, and process coordination. Recognized with multiple performance awards for operational excellence and customer service delivery.
Experience
Operations Executive / Floor In-Charge - Yingjia Communication Pvt. Ltd. (Vivo Service Operations) - West Bengal
- Supervise daily service center operations and front-office workflow.
- Lead and coordinate front desk teams to achieve operational targets.
- Monitor KPIs and prepare operational reports.
- Handle customer escalations and ensure timely resolution.
- Manage CRM activities, job cards, service updates, and complaint tracking.
- Oversee stock management, audits, and compliance activities.
- Manage billing, cash collection, and reconciliation processes.
Customer Care Officer - Xiaomi Service Center - Habra
(2018-01 - 2018-10)
- Managed customer registration and complaint tracking through CRM.
- Coordinated customer communication and service updates.
- Maintained service reports and ensured customer satisfaction.
Education
Bachelor of Arts - General - Dinabandhu Mahavidyalaya, Bongaon
Higher Secondary - Habra Kamini Kumar Girls High School
