Manas Das

Dynamic professional with a strong track record in problem resolution and client relationship management. Expertise in managing billing processes and enhancing client satisfaction through effective communication. Proficient in denial management and billing software, ensuring accuracy and efficiency in all tasks.

Denial Management at VALUE RCM LTD (2022-11 – 2025-06)

• Audited payments from third-party payers to ensure accuracy of reimbursement amounts.
• Monitored accounts receivable reports to identify outstanding claims.
• Managed patient authorization requests for various medical procedures and services.
• Collaborated with other departments to resolve customer inquiries regarding billing issues.
• Communicated with healthcare providers to gather necessary documentation for approvals.
• Ensured compliance with healthcare regulations and insurance policies during the denial management process.

Revenue Cycle Specialist at SUNKNOWLEDGE INC (2021-10 – 2022-09)

• Reviewed and verified insurance claim submissions for accuracy.
• Monitored accounts receivable reports to identify outstanding claims.
• Managed patient accounts and ensured timely billing processes.

Customer Service Associate at TELEPERFORMANCE (2018-09 – 2021-01)

• Assisted customers with inquiries and product information.
• Processed orders and managed customer accounts efficiently.
• Handled customer complaints and resolved issues promptly.
• Utilized CRM software to track customer interactions effectively.
• Collaborated with team members to improve service delivery processes.

Technical Support Associate at WIPRO LIMITED (2017-08 – 2018-08)

• Resolved customer inquiries through phone and email support effectively.
• Provided technical assistance for software and hardware issues promptly.
• Escalated complex issues to higher-level support teams when necessary.

B.C.A. in Bachelor of Computer Application – Sikkim Manipal University (2015)

Higher Secondary in Science (2009)

Matriculation in All Subjects (2006)