Manish Gaur

Results-driven Sales Professional with proven expertise in generating highly qualified leads, closing complex deals, and building lasting institutional client relationships. Demonstrated passion for B2B and B2C sales with a track record of consistently exceeding revenue targets across the EdTech, BFSI, Pharmaceutical, and Retail sectors. Strong communicator known for turning granular market insights into actionable, high-yield sales strategies.

Highly skilled at identifying corporate client needs, negotiating high-value contracts, and driving sustainable revenue growth in aggressively competitive markets.

Business Development Executive (B2B) - Collegevidya (Blackboard Education and Research Foundation) - Noida, Uttar Pradesh

(2026-06)

• Spearhead B2B client acquisition by pitching enterprise upskilling solutions—including online MBA and MCA degree programs from 100+ partner universities—directly to HR Directors and corporate leadership.
• Build and manage strategic corporate tie-ups to solve workforce attrition and bridge skill gaps from junior staff to senior management.
• Manage the full B2B sales cycle, from granular market research to customized presentations, high-stakes contract negotiations, and seamless client onboarding.
• Utilize organizational learning analytics and admin dashboards to monitor employee engagement and demonstrate clear ROI to enterprise stakeholders.

Store Manager - Premiere Store - Wales, UK

(2022-02 - 2026-05)

• Directed end-to-end store operations and managed a cross-functional team of 10 staff members, fostering a collaborative and high-performance work environment.
• Improved on-shelf availability by 20% through the implementation of strategic inventory planning, meticulous stock rotation, and dynamic demand forecasting.
• Elevated the customer satisfaction rating from 75% to a sustained 90% by championing exceptional communication protocols and delivering consistent service excellence.
• Slashed customer complaint resolution times by 25% by redesigning standard operating procedures (SOPs), streamlining escalation workflows, and enhancing internal team communication.
• Managed inventory with meticulous attention to detail and implemented 12 operational improvements that resulted in enhanced profitability and operational efficiency.

Senior Executive - Aakash EduTech Private Limited - India

(2020-11 - 2021-07)

• Successfully managed and resolved over 30 complex client and employee escalations per month, achieving an 80% first-contact resolution rate through active listening and effective problem-solving.
• Acted as the primary operational liaison across 4 distinct internal departments, significantly streamlining communication to reduce average request turnaround times from 5 days to just 2 days.
• Overhauled and rebuilt the department's documentation and filing systems, which successfully enhanced overall operational efficiency by 30% and improved data retrieval accuracy.

Sales Executive - Info Edge (India) Limited - India

(2019-01 - 2020-10)

• Systematically generated over 25 highly qualified leads per month utilizing targeted cold calling, email marketing, and strategic social outreach, achieving a robust 15% conversion rate.
• Consistently hit or exceeded rigorous sales quotas by 10-15% across 6 consecutive financial quarters, leveraging CRM software to maintain accurate records of client interactions.
• Successfully closed 50 independent clients over a 22-month period through strategic relationship building, assertive value proposition pitching, and direct negotiation of pricing.
• Independently conducted granular market research and competitor analysis, which directly informed and shaped the execution of 2 highly successful regional sales campaigns.

Intern — Corporate Salary Project - HDFC Bank - India

(2018-06 - 2018-08)

• Facilitated the seamless onboarding of 15+ corporate accounts under the specialized Corporate Salary Project, ensuring strict compliance with banking regulations and internal KYC protocols.
• Gained comprehensive, direct exposure to corporate banking operations, business development strategies, and institutional client relationship management.

Business Executive - DIOS Lifesciences Pvt. Ltd. - India

(2015-05 - 2015-12)

• Successfully retained 90% of a critical existing client portfolio over an 8-month tenure through proactive relationship management and effective renegotiation of service contracts.
• Championed and implemented 3 major service improvements driven directly by client feedback analytics, which tangibly improved average client response and resolution times by 20%.
• Cultivated and maintained highly productive interpersonal relationships with key corporate and healthcare stakeholders across multiple touchpoints to ensure long-term client loyalty.

MSc - Digital Marketing Management - Cardiff Metropolitan University, UK

MBA - Meerut Institute of Engineering & Technology

B.Com - Meerut College