Manivannan M
GENERAL MANAGER – HOSPITALITY OPERATIONS
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About
Dynamic hospitality leader with 20+ years of experience in luxury hotels, resorts, food & beverage operations, guest experience management, revenue optimization, and strategic business leadership. Proven success leading multi-department operations, driving profitability, enhancing guest satisfaction, and building high-performing teams. Experienced in managing 4-star and 5-star hospitality environments, banquets, restaurants, bars, wellness facilities, and resort operations.
Experience
General Manager - DNC Shevaroys Resorts & Spa - Yercaud
(2025-01)
- Direct overall resort operations, guest experience, financial performance, and team leadership.
- Drive operational excellence initiatives to improve guest satisfaction and profitability.
- Oversee budgeting, revenue management, compliance, and service quality standards.
General Manager - Grand Palace Hotel & Spa - Yercaud
(2023-08 - 2025-01)
- Managed a 74-room luxury hotel with restaurants, bars, and banquet facilities.
- Led a workforce of 150+ employees across operational departments.
- Worked closely with sales and marketing teams to support occupancy and revenue growth.
- Maintained strong operational controls, budgeting, and guest service standards.
General Manager - JC Residency Hotels & Resorts - Kodaikanal & Madurai
(2014-11 - 2023-08)
- Directed hospitality operations across multiple properties.
- Implemented cost optimization initiatives, achieving significant reductions in F&B costs.
- Enhanced service quality, guest experience, and operational consistency.
Operations Manager - Hotel Saarangi (SVG Group of Hotels) - Tirumala Hills
(2012-03 - 2014-10)
- Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.
Outlet Manager (F&B) - Hotel Poppys - Tuticorin
(2011-02 - 2012-03)
- Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.
Operations Manager (F&B) - Hotel Mahabs - Mamallapuram
(2009-01 - 2011-01)
- Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.
F&B Manager - Nandhana Grand - Bangalore
(2007-01 - 2009-01)
- Managed daily operations, service delivery, staffing, and guest satisfaction initiatives.
Education
Diploma - Hotel Management & Catering Technology - Modern Institute of Hotel Management & Catering Technology (2003)
