Manju Rai

Results-driven Supply Chain and Order Management professional with 16+ years of experience across Sales Order Management, Order-to-Cash, Purchase Order Management, Order Fulfillment, Billing, Replenishment and customer/supplier operations.

Experience across Mondelez International, Diebold Nixdorf, Treasury Wine Estates (TWE) and Project Grange, with hands-on exposure to SAP, JD Edwards/Oracle and internal Supply Chain tools. Strong experience across the complete order lifecycle, including customer order processing, PO creation and amendments, credit checks, stock alignment, fulfillment, shipment/freight booking, warehouse coordination, billing, POD management, EDI monitoring, replenishment and dispute resolution.

Order Management / Order-to-Cash - MONDELEZ INTERNATIONAL

• Managed Sales Orders received through EDI and email, validating order details and accurately processing orders in SAP.
• Coordinated with the Credit Management team to complete required credit checks before order fulfillment.
• Checked and aligned stock availability to support timely fulfillment of customer orders.
• Created and processed Delivery Notes in SAP once order and stock requirements were fulfilled.
• Coordinated with warehouse, logistics and internal teams to ensure orders were dispatched and delivered to customers.
• Monitored order fulfillment through delivery and followed up to ensure successful customer receipt.
• Managed Proof of Delivery (POD) collection and ensured delivery confirmation was captured.
• Resolved order-related exceptions and coordinated with cross-functional teams for timely closure.

After-Sales Service / Order Management - DIEBOLD NIXDORF

• Managed end-to-end Sales Order Management for after-sales service requirements, starting from receipt of customer Purchase Orders.
• Validated customer POs and accurately processed Sales Orders in SAP.
• Coordinated availability of required spare parts and raised Purchase Orders when parts were not available.
• Monitored order progress and coordinated with service and internal teams through completion of after-sales services.
• Completed billing activities after service/order fulfillment and ensured accurate invoicing.
• Investigated and resolved billing and Sales Order disputes, particularly quantity and pricing differences.
• Processed Credit Notes where required to resolve approved quantity/price discrepancies.
• Coordinated with customers, service teams, procurement and internal stakeholders to resolve order and billing issues.

Sales Order & Fulfillment Management - TREASURY WINE ESTATES (TWE)

• Managed end-to-end Sales Order Management for a wine business, handling customer orders received through email.
• Validated customer orders before entering orders into JD Edwards (Oracle).
• Performed order entry and order fulfillment, ensuring orders progressed through required stages for timely delivery.
• Coordinated with Logistics and Warehouse teams to monitor fulfillment and resolve operational issues.
• Monitored EDI orders, checking order status and following up on exceptions or pending transactions.
• Managed Replenishment Orders, supporting product availability and timely processing.
• Investigated and resolved Sales Order disputes in coordination with relevant internal teams.
• Worked with Sales, Logistics, Warehouse and Operations teams to resolve order fulfillment issues.

Supply Chain – Replenishment Planning – Order Management - PROJECT GRANGE

• Managed the end-to-end Purchase Order lifecycle, from requirements received from Merchandisers through fulfillment, shipment booking and warehouse delivery.
• Created and raised Purchase Orders based on requirements received from Merchandisers.
• Used Macro PO Upload Forms and the internal AIP tool for PO creation and processing.
• Monitored PO progress through fulfillment, freight/shipment booking and delivery to the warehouse.
• Coordinated with Inbound Logistics and Warehouse teams to resolve booking, intake and delivery-related issues.
• Managed a high volume of Supplier Queries and ensured timely investigation and resolution.
• Handled PO amendments including quantity, price and intake-date changes.
• Managed supplier queries related to shipment and booking issues, coordinating with Inbound Logistics and Warehouse teams.
• Monitored PO exceptions and followed up with stakeholders to prevent delays in fulfillment and warehouse intake.
• Worked closely with Merchandising, Suppliers, Inbound Logistics and Warehouse teams to maintain smooth PO execution.

MBA - Finance (2012)

M.Com. (2008)

B.Com. (2005)