Team Lead - Origination & Post-Closing at Altisource Business Solutions Pvt.Ltd (2021-04 – 2025-04)
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Inspected production area to ensure proper equipment operation and maintain service quality.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.
- Reviewed operations regularly to identify and implement improvements for enhanced performance.
- Established team performance expectations, tracked progress towards goals, and delivered constructive feedback.
- Maintained a daily production tracker to track and analyse operational data.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed workflow processes for efficiency and effectiveness.
- Provided performance feedback to employees based on daily operational observations, fostering professional development.
Senior Analyst - Loan Setup & Appraisal Review at Altisource Business Solutions Pvt.Ltd (2016-04 – 2021-03)
- Loan setup - Reviewed and verified initial documents including 1003, credit report, income, and asset documents, facilitating transition to underwriting request.
- Appraisal Review - Analyzed recent appraisal report, entered relevant data into application, and communicated findings to borrower.
Analyst - Initial Disclosure Review at Sutherland Global Solutions (2015-03 – 2015-10)
- Verifying Borrower info, property info, REO section, Liabilities, employment info in 1003.
- Updating all title fees, taxes, hazard, flood insurance amounts as per documents.
- Verifying payment history and late payments of borrower. Used to check income of borrower to verify borrower is qualifying for loan or not by checking eligible DTI.
- After updating all details like Credit, Asset, and Income details we score loan.
Analyst - Loan Setup at SLK Global Solutions (2012-02 – 2014-12)
Mortgage industry professional with loan processing experience and comprehensive knowledge of conventional and government loan programs.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Through gathering borrower information, verifying documents, and reviewing file documentation to guide each loan from pre-approval to underwriting.
