Manjunath P

Results-oriented professional in performance evaluation and process improvement. Enhanced customer satisfaction and operational efficiency through targeted coaching and team collaboration. Excelled in documentation and reporting, driving improvements in team performance and workflow management.

Team Lead - Origination & Post-Closing at Altisource Business Solutions Pvt.Ltd (2021-04 – 2025-04)

• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Inspected production area to ensure proper equipment operation and maintain service quality.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.
• Reviewed operations regularly to identify and implement improvements for enhanced performance.
• Established team performance expectations, tracked progress towards goals, and delivered constructive feedback.
• Maintained a daily production tracker to track and analyse operational data.
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
• Managed workflow processes for efficiency and effectiveness.
• Provided performance feedback to employees based on daily operational observations, fostering professional development.

Senior Analyst - Loan Setup & Appraisal Review at Altisource Business Solutions Pvt.Ltd (2016-04 – 2021-03)

• Loan setup - Reviewed and verified initial documents including 1003, credit report, income, and asset documents, facilitating transition to underwriting request.
• Appraisal Review - Analyzed recent appraisal report, entered relevant data into application, and communicated findings to borrower.

Analyst - Initial Disclosure Review at Sutherland Global Solutions (2015-03 – 2015-10)

• Verifying Borrower info, property info, REO section, Liabilities, employment info in 1003.
• Updating all title fees, taxes, hazard, flood insurance amounts as per documents.
• Verifying payment history and late payments of borrower. Used to check income of borrower to verify borrower is qualifying for loan or not by checking eligible DTI.
• After updating all details like Credit, Asset, and Income details we score loan.

Analyst - Loan Setup at SLK Global Solutions (2012-02 – 2014-12)

Mortgage industry professional with loan processing experience and comprehensive knowledge of conventional and government loan programs.

• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Through gathering borrower information, verifying documents, and reviewing file documentation to guide each loan from pre-approval to underwriting.

Bachelor of Commerce in Accounting – Vivekananda Degree College (2011-03)