Manoj Beniwal

To seek a challenging position of strategic importance in the competitive environment by making contribution to the organization and perform to the best of my ability and sharpening and developing my own skills during interaction and able officiate with work trends.

Online Channel Head - ICONIC DEEVA

(2021-01 - 2026-04)

• Responsible to handle business on Amazon India, Flipkart, Meesho, Glowroad and other online channels and marketplaces.
• Responsible to grow overall business and revenue along with brand building by various modes such as social media networks etc.
• Handling the position of first point of contact either with suppliers, marketplace managers, directly reporting to the owner, and hiring individuals as per company requirements.
• Do manage listing & cataloging, prices, advertising best practices, new account launches, content creation, raising tickets, maintaining timely packing & delivery, product quality, customer satisfactions, bringing new ideas to increase our catalog.
• Responsible to keep and maintain records for everyday sales and expenses report, stock, drafting mails as per the requirements etc.
• Monitoring and coordination with social media team, web developers, graphic designers, e-commerce team, packaging team, courier partners, sourcing and delivery from suppliers and all other tasks which is required on day to day routine to maintain business and operations smooth and fruitful.

Manager (E-Commerce) - Artesano By Celeste Pvt Ltd

(2019-03 - 2020-11)

• Maintain optimal level of customer services at all times and ensure simplicity in services and ensure compliance to all legal requirements and monitor all online channels.
• Coordinate with internal team and provide support to all online marketing strategies and prioritize projects and recommend ways to increase traffic to website with incorporation of best tools and assist to maximize revenue.
• Assist all internal parties to understand product deliverables and provide support to all activities on ecommerce platforms and ensure satisfaction of customer at all times.
• Analyze all ecommerce transaction and site and recommend improvements to enhance customer experience and assist all external partners and provide support to all associate activities and monitor all site issues and assist in resolution of same.
• Design and execute all features of roadmap for all equipments and strategic business units and prepare reports to be presented to key stakeholders and interpret all data in coordination with business leaders.
• Design and prepare reports for all E business metrics for various online platforms and achieve all growth.
• Supervising the e-commerce department and allocating task to the staff.
• Demonstrating project strategies and plans to the higher officials.
• Undertaking a research to understand the demographic targets, search engine traffic.

Assistant Manager (Sales Operations) - KBP Retail Services

(2017-02 - 2019-02)

• Establish hiring practices and criteria for recruiting sales representatives to ensure high performing individuals are selected.
• Communicate regularly with sales reps to convey information useful in achieving set objectives.
• Manage sales incentive program to ensure sales achievements are recognized through career progression or monetary accolade.
• Provide salespersons with tools, scripts, and other relevant content guide their interaction with a prospective client.
• Monitor the overall performance of sales to ensure seamless operations through quick processing of transactions.
• Review sales records and develop action plans to increase sales figures.
• Conduct research on appropriate strategies for increasing sales and customer base.
• Prepare and present periodic sales reports to company management to provide information useful in taking key business decisions.
• Follow-up on marketing leads in order to secure and capture potential sales opportunities.
• Develop and implement solutions effective for improving sales efficiency and performance.
• Conduct forecast to detect emerging market trends with potential sales opportunities.
• Responsible for dispatch, on time delivery, customer query and complaints.

Assistant Manager (Sales Operations) - For Dimensions

(2013-07 - 2016-02)

• Reorganized the sales floor to meet company demands of monthly sales volume.
• Assisted with recruitment and training of new staff.
• Addressed customer inquiries and resolved complaints.
• Handled daily sales report for manager.
• Developed and implemented social media marketing plan and other sources to publicize sales and improve revenue.

High School Examination - C.B.S.E, Delhi (2004)

Intermediate Education - C.B.S.E, Delhi (2007)

Bachelor of Arts - Delhi University (2012)

MBA - Sikkim Manipal University