Manoj Kumar
E-commerce operation
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About
creative thinking abilities strategic thinking abilities verbal communication skills knowledge of e-commerce platforms marketing skills analytical skills content strategy knowledge advertising skills team management skills project management skills interpersonal skills search engine optimisation (SEO) knowledge
Experience
-Monitor key operational metrics across cataloguing, merchandising, pricing, order fulfilment, returns management cost management.
- Entire Panel Management including
Inventory Analysis
Logistics, Pick-Up and Returns management
Advertising Management
Payment Reconciliations and claims management
Customer Service Management
Reviews and Seller Ratings Improvement Process Management
Raising Disputes and grievances
Onboarding to various marketplaces, FBA/FA/Smart operational models
I have 7+Years of experience as Ecommerce Manager with brands/marketplaces or related agencies is mandatory
- Understanding of pricing, promotion and marketing/advertising strategies for online channels with hands-on experience
- Well-versed in MS-excel
- Familiarity to e-commerce operations and processes is mandatory
- Relationship management with counterparts on marketplace/online channels
Education
I have completed BE computer science engineering