Manoj Kumar

Result-driven Risk Operations Analyst and Acting Team Lead with 5+ years of experience in transaction monitoring, fraud investigation, and risk management within digital payment ecosystems. Proven expertise in executing end-to-end KYC/EDD protocols, leading quality initiatives, and collaborating with cross-functional stakeholders to mitigate financial crime.

Acting Team Lead / Risk Analyst at Wipro Ltd (Google Project) (2016-03 – Present)

• Monitor and analyze high-volume transaction activity across the Google Wallet ecosystem to detect patterns of fraud, hijacked accounts, and suspicious P2P payment behavior.
• Execute rigorous AML/KYC protocols (including CIP, SDD, BDD, and EDD) to verify user legitimacy and mitigate financial risk.
• Manage team operations as Acting Team Lead; lead Root Cause Analysis (RCA) on process errors, conduct weekly quality case studies, and spearhead training/mentoring for new hires.
• Maintain a 100% quality adherence rating while consistently exceeding weekly investigation targets. Identify internal tool defects and track resolutions via Buganizer.
• Act as a key Point of Contact (PoC) for the client, participating in weekly calls to present fraud trends, discuss process changes, and report on team performance.
• Promoted to Acting Team Lead following consistent recognition as a top-performing Risk Analyst.
• Selected by the client to lead high-priority Tier II escalations and pilot test initiatives.
• Introduced weekly quality tips and process improvement seminars that enhanced overall team efficiency.
• Point of Contact for training and mentoring new analysts.

B.Tech in Computer Science Engineering – Tirumala College of Engineering